- Account Setup
- Create User Roles
- Add a New User
- Create Locations
- Assign Enterprise Licenses
- User Guide
- Customer Support
- Training Videos
- Helpful Links
- Contact Support or Sales
Account Setup
To set up your Rhombus Console account, complete the registration form provided in your welcome email. If you have not received your welcome email, contact Rhombus Support.
If you have already completed your account setup, log in to the Rhombus Console.
Create User Roles
| 1. To create a new role, log in to the Rhombus Console, navigate to "Settings," then click "Manage Roles." |
| 2. Click "Add Role" in the upper-left corner. |
3. Enter a name for the role, then click "Next" in the bottom-right corner. |
| 4. Select the administrative permissions you want to assign to the role, then click "Next." |
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5. Select the locations and associated devices the role will have access to, then click "Next." Note: If your organization uses Rhombus Access Control or Rhombus Studio, the role creation process may vary slightly. |
| 6. Once finished, click "Create Role." |
For more detailed instructions, see the Role Creation and Management article.
Add a New User
| 1. To add a new user, navigate to "Settings," then click "Manage Users." |
| 2. Click "Add User" in the upper-left corner. |
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3. Enter the new user's name and email address in the dialog, then select the appropriate level of access for the user. Note: The next steps will vary depending on the level of access selected. |
| 4. Click "Create" when finished. |
| 5. Once complete, a welcome email will be sent to the new user's email address with instructions for setting up their Rhombus account. |
Create Locations
Organizations often have multiple locations, each with several cameras. Rhombus provides administrators with tools to manage devices and settings across these locations.
| 1. Navigate to the "Locations" tab, then click "Add Location." |
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| 2. Enter the location's name and address in the corresponding fields, then click "Save." |
Batch Assign Devices
Once your location has been created, you can batch-assign your registered devices to it.
| 1. Navigate to the "Devices" page and click the checkboxes beside the cameras you'd like to batch assign to a location. |
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| 2. Once selected, click the "Actions" dropdown menu and then click "Assign to Location." |
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| 3. Select the desired location and click "Assign" in the bottom right corner. |
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Assign Enterprise Licenses
If you purchased multiple licenses, they can be assigned to multiple devices simultaneously to streamline the setup process.
1. In the Rhombus Console, navigate to "Settings" and click "Manage" under "Licenses & Features."
2. On the License Dashboard, click the "Unassigned" link below the license type you want to bulk assign.
3. In the pop-up window, select the checkboxes next to the devices to which you want to assign licenses. To assign all licenses from a license key at once, select the checkbox directly below the license term at the top of the window. Click "Save" when you are finished.
For more detailed instructions, see the Claiming License Keys article.
Enable Features
| 1. Select the device type from the menu at the top of the screen. |
| 2. Click the checkboxes beside the devices you'd like to assign AI features to and click "Batch Assign." |
| 3. A pop-up window will appear with a list of available AI features. Click the dropdown menus beside the available features and choose to "Enable," "Disable," or leave as "No change." |
| 4. Click "Save" when finished. |
For more detailed instructions, see the Console Features & Licensing article.
Customer Support
Training Videos
Helpful Links
- Console Features & Licensing
- Claiming License Keys
- Create and Manage Roles
- Manage Users
- Managing Locations
Contact Support or Sales
Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.
Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.
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