Claiming License Keys

Topics included in this article:

• Overview
• Claim Your Key
• Apply Device Licenses
• Helpful Links
• Contact Support or Sales

Overview

Rhombus devices require licenses to utilize all their available features in the Rhombus ecosystem. This article will cover the steps to claim your license key once you have purchased device licenses. 

Claim Your Key

1. To claim your license key, begin by opening the email address sent from shipping@rhombus.com.

2. Copy the claim key in the email and click "Claim License Key." This button will open a separate tab on the License Management page in your Rhombus console.

Note: If you are not already signed into your console, you will need to do so in this step.

3. On the License Management page, paste your copied claim key in the input field in the upper-right corner of the page and click "Claim Licenses."

4. Next, a window will appear outlining the licenses you are claiming and their start and end dates. Click "Redeem" to complete claiming your licenses.

Note: The start and end dates are determined by the type of licenses purchased (e.g., 1-year, 3-year, 5-year, etc.). If a license is applied to a device before its scheduled start date, the license will begin on the date it is applied, not the originally scheduled start date. The licenses in a claim key will always begin on whichever date comes earlier, either the scheduled start date or the date a license is applied.

Apply Device Licenses

Once your claim key has been redeemed, you may want to apply the license(s) to a device in your console. 

1. Navigate to the "Devices" page and select the device to which you want to apply the license. Click "Add License."

2. Next, a window listing the available licenses for this device will appear. Click the checkbox next to the license you wish to apply and click "Save" in the bottom right corner.

3. Once a license has been applied, every license in that claim key will begin its timer. 

Helpful Links

• Camera Features and Licensing
• Logging into the Rhombus Console
• Creating and Assigning Alert Policies

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.