Topics included in this article:
- Overview
- Video Walkthrough
- Claim Your Key
- Claim a Client's Key (Partners Only)
- Apply Device Licenses
- Helpful Links
- Contact Support or Sales
Overview
Rhombus device licenses unlock recording capabilities and advanced features for cameras and other supported devices within the Rhombus ecosystem. After purchasing licenses, they must first be claimed in the Rhombus Console and then assigned to individual devices before those devices can begin recording footage and using licensed functionality. This article explains how to claim license keys, redeem licenses, apply them to devices individually or in bulk, and, for partners, claim license keys on behalf of customers.
Note: If no licenses are applied, camera footage will be available as a live stream only.
Video Walkthrough
Claim Your Key
| 1. To claim your license key, open the email sent from shipping@rhombus.com. |
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2. Copy the claim key from the email, then click "Claim License Key." This opens the License Management page in your Rhombus Console in a new browser tab. Note: If you are not already signed in to the Rhombus Console, you will be prompted to sign in before continuing. |
| 3. On the License Management page, paste the claim key into the input field in the upper-right corner of the page, then click "Claim Licenses." |
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| 4. A window appears displaying the licenses you are claiming, along with their start and end dates. Select the checkbox to acknowledge the claim process, then click "Redeem" to complete the license claim. |
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| Note: License start and end dates are determined by the license term purchased (for example, 1-year, 3-year, or 5-year). If a license is applied to a device before its scheduled start date, the license begins on the date it is applied rather than the scheduled start date. Licenses within a claim key always begin on the earlier of the scheduled start date or the date they are applied to a device. |
Claim a Client's Key (Partners Only)
If one of your clients has not yet claimed a license key, you can claim it on their behalf, provided you have the necessary access to their console.
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1. Log in to the Rhombus Partner Console and click "Claim Keys" in the upper-left corner. Note: You must be a Super Admin in the Partner Console to access this button. |
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2. Click "Claim" next to a client's name to claim the license key on their behalf. If you do not have permission to claim the key, a "Copy" button is displayed instead. Click "Copy" to copy the license key, then send it to the client so they can claim it manually. Note: This window displays only purchased, unclaimed license keys sold to your clients. |
Apply Device Licenses
Once your claim key has been redeemed, you must assign the licenses to devices in your console before they can begin recording footage.
| 1. Navigate to the "Devices" page and select the device to which you want to assign a license. Click "Add License." |
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| 2. A window appears displaying the available licenses for the device. Select the checkbox next to the license you want to assign, then click "Next" in the bottom-right corner. |
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| 3. If you apply a license before its scheduled start date, a notice appears explaining the impact of doing so. Review the information, then click "Save" in the bottom-right corner. |
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| 4. Once a license has been assigned to a device, the expiration period for every license associated with that claim key begins. |
Bulk Assign Licenses
If you purchased multiple licenses, you can assign them to multiple devices simultaneously to streamline the setup process.
1. In the Rhombus Console, navigate to "Settings" and click "Manage" under "Licenses & Features."
2. On the License Dashboard, click the "Unassigned" link below the license type you want to bulk assign.
3. In the pop-up window, select the checkboxes next to the devices to which you want to assign licenses. To assign all licenses from a license key at once, select the checkbox directly below the license term at the top of the window. Click "Save" when you are finished.
Helpful Links
- Console Features & Licensing
- Logging in to the Rhombus Console
- Creating and Assigning Alert Policies
Contact Support or Sales
Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.
Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.
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