Getting Started With Rhombus – Rhombus Support

Topics included in this article:

Overview
Account Setup
Create User Roles
Add a New User
Create Locations
Assign Enterprise Licenses
- Enable Features
User Guide
Customer Support
Training Videos
Helpful Links
Contact Support or Sales

Overview

This article provides a guide to getting started with the Rhombus Console, including account setup, user roles, locations, and device management. It also explains how to assign licenses, enable features, and access additional support and training resources.

Account Setup

To set up your Rhombus Console account, complete the registration form provided in your welcome email. If you have not received your welcome email, contact Rhombus Support.

If you have already completed your account setup, log in to the Rhombus Console.

Create User Roles

1. To create a new role, log in to the Rhombus Console, navigate to "Settings," then click "Manage Roles."

2. Click "Add Role" in the upper-left corner.

3. Enter a name for the role, then click "Next" in the bottom-right corner.

4. Select the administrative permissions you want to assign to the role, then click "Next."

5. Select the locations and associated devices the role will have access to, then click "Next."

Note: If your organization uses Rhombus Access Control or Rhombus Studio, the role creation process may vary slightly.

6. Once finished, click "Create Role."

For more detailed instructions, see the Role Creation and Management article.

Add a New User

1. To add a new user, navigate to "Settings," then click "Manage Users."

2. Click "Add User" in the upper-left corner.

3. Enter the new user's name and email address in the dialog, then select the appropriate level of access for the user.

Note: The next steps will vary depending on the level of access selected.

4. Click "Create" when finished.

5. Once complete, a welcome email will be sent to the new user's email address with instructions for setting up their Rhombus account.

For more detailed instructions, see the Manage Users article.

Create Locations

Organizations often have multiple locations, each with several cameras. Rhombus provides administrators with tools to manage devices and settings across these locations.

For more detailed instructions, see the Managing Locations article.

Batch Assign Devices

Once the location has been created, you can assign multiple registered devices to it at once.

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Assign Enterprise Licenses

If you purchased multiple licenses, they can be assigned to multiple devices simultaneously to streamline the setup process.

1. In the Rhombus Console, navigate to "Settings" and click "Manage" under "Licenses & Features."

2. On the License Dashboard, click the "Unassigned" link below the license type you want to bulk assign.

3. In the pop-up window, select the checkboxes next to the devices to which you want to assign licenses. To assign all licenses from a license key at once, select the checkbox directly below the license term at the top of the window. Click "Save" when you are finished.

For more detailed instructions, see the Claiming License Keys article.

Enable Features

Once your Enterprise licenses have been assigned, you can enable AI features and the included 30 days of Cloud Archiving.

1. In the Rhombus Console, navigate to "Settings," then click "Manage" below "Licenses & Features."

2. Select the appropriate device type tab at the top of the page.

3. Select the checkboxes beside the devices you want to assign AI features to, then click "Assign Features."

4. A dialog will appear with a list of available AI features. Use the dropdown menus beside each feature to select "Enable," "Disable," or "No Change."

5. Click "Save" when finished.

For more detailed instructions, see the Console Features & Licensing article.

Customer Support

If you have any questions or need assistance, contact Rhombus Support at support@rhombus.com or call our toll-free number at +1 (877) 746-6797, option 2.

Training Videos

For additional guidance on getting started with Rhombus, watch our video tutorials on YouTube. You can also explore tutorials, FAQs, and blog articles on the Rhombus website to learn more about our products and features.

Helpful Links

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.