Getting Started with Rhombus

Topics included in this article:

To start, you need to log into your Rhombus Console. Visit our website and select "Console Sign In" in the top right corner. If you have not received your Welcome Email, contact Rhombus Support.

 

1. To enable Enterprise Licenses on multiple cameras, navigate to "Settings" and click "Manage" below "Licenses & Features."

2. On the License Dashboard, you'll see a summary of the available licenses. From this page, click the blue text below the license type.

3. A pop-up window will appear where you can select which devices you'd like to assign your licenses to.

4. Click "Save" when finished.

Once your Enterprise Licenses have been assigned, you can enable AI Features and 30-day included Cloud Archiving.

 

1. Select the device type from the menu at the top of the screen.

2. Click the checkboxes beside the devices you'd like to assign AI features to and click "Batch Assign."

3. A pop-up window will appear with a list of available AI features. Click the dropdown menus beside the available features and choose to "Enable," "Disable," or leave as "No change."

4. Click "Save" when finished.

For a more in-depth walkthrough of this process, see our article on Console Features and Licensing.

 

Many companies have multiple locations with multiple cameras at each location. Rhombus administrators have several tools to manage those locations.

1. Navigate to the "Locations" tab and select "Add Location."

2. Enter the "Name" and "Address" for the location and click "Save."

Once your location has been created, you can batch-assign your registered devices to it.

 Navigate to the devices page -> Select the cameras you wish to batch assign to a location -> Select "Actions" Dropdown menu -> Click assign to the location.

1. Navigate to the "Devices" page and click the checkboxes beside the cameras you'd like to batch assign to a location.

2. Once selected, click the "Actions" dropdown menu and then click "Assign to Location."

3. Select the desired location and click "Assign" in the bottom right corner.

1. To create a new role, log into the Rhombus Console, navigate to "Settings," and select "Manage Roles."

2. Click "Add Role" in the upper right corner and a pop-up window will open.

3. Enter the name for the role and click "Next" in the bottom right corner.

4. The following screen allows you to select specific permissions for administrative actions to which the role will have access.

5. Select the locations and devices within those locations to which the role will have access.

6. Specify the Access Control permissions this role will have.

7. When finished, click "Create Role" at the bottom of the screen.

For a more in-depth walkthrough of this process, see our article on Role Creation and Management.

 

1. To add a new user, navigate to "Settings" and select "Manage Users."

2. Click "Add User" in the upper left corner.

3. Enter the new user's name and email address in the pop-up window and select what level of access the user will have.

4. The following prompts will vary depending on the access you select.

5. Click "Create" in the bottom right when finished.

6. Once complete, a Welcome Email will be sent to the new user's email address with instructions on creating a Rhombus user account.

 

For a more in-depth breakdown of this process, see our article on How to Manage Users.

 

Our dedicated customer support team is here to assist you if you encounter any issues or questions. Contact us via email at support@rhombus.com or call our toll-free number at +1 (877) 746-6797 option 2.

 

We encourage you to watch our video tutorials on how to get started with Rhombus on YouTube. You can also find video tutorials, FAQs, and blog articles that can further enhance your understanding of our product on our website.

 

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.