Topics included in this article:
- Overview
- Add a User
- Add Multiple Users
- Delete a User
- Add a Partner
- Suspend a Partner
- Reinstate a Partner
- Delete a Partner
- Helpful Links
- Contact Support or Sales
Overview
Rhombus admins can add and delete users and partners to grant or revoke access to your organization's Rhombus devices. This article covers how to perform each of these actions.
Add a User
In this section, we will go over how to add a Rhombus console user and a Rhombus Access Control user. A user can have access to both under the same user account.
- Rhombus Console User - A console user can see Rhombus devices (Cameras, Sensors, or Access Control) and all the videos or statuses associated with them. The Console user also has access to the Rhombus console mobile app.
- Rhombus Access Control User - An access control user can have physical access to the site where Rhombus Access Control is deployed. Their access will be either a Mobile credential via the Rhombus Key App (Note: This is a separate app from the Rhombus Console App) or a physical card.
Console User
| 1. Navigate to "Settings" and click "Manage Users." |
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2. Select "Add User." |
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3. Fill in the user information and select which type of access will be granted to the user. An email address is required for the Rhombus Key app and console access. Click "Next." |
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4. Click the dropdown menu to select a role for the user. Ensure "Send Welcome Email" is toggled on so the user receives the email to complete their account creation, and click "Create." |
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Note: You can also log into your existing SSO provider for authentication and set up automatic user provisioning and de-provisioning by setting up SCIM.
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Access Control User
Below are the steps to add an access control user to the Rhombus Console. An access control user can have physical access to the site where Rhombus Access Control is deployed. Their access will be either a Mobile credential via the Rhombus Key App (Note: This is a separate app from the Rhombus Console App) or a physical card.
| 1. Navigate to "Settings" and click "Manage Users." |
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2. Select "Add User." |
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3. Fill in the user information and select which type of access will be granted. An email address is required for the Rhombus Key app and console access. Click "Next." Note: You can select "Access Control - via Card" and/or "Access Control - via Mobile App." These settings can always be added to an existing user if needed. User Credentials for Rhombus Key App outlines this process in more detail. |
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4. Add the user to an existing group (this step is optional). Click "Next." To learn more about groups, reference our article on Creating a Group of Users for Access Control. |
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5. Toggle on the desired Access Control settings for the users, and input the physical card information if the user is being configured to use a Card. If using the Rhombus Key App, ensure the Welcome Email remains toggled on so the user can complete their account set up. This is not required if the user will be using a physical card only. To learn more about physical credentials, go to Registering a Key Card (Access Control Credentials), and to learn more about mobile credentials, go to User Credentials for Rhombus Key App. |
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Add Multiple Users
To add multiple users, you will need to upload a .csv template. Below is an example table and a list of descriptions of the terms:
firstName,lastName,email,role,sendWelcomeEmail,groupNames,rhombusKeyAccessEnabled,remoteUnlockEnabled,sendKeyAppWelcomeEmail,credentials
John,Smith,"john.smith@test.com","Super Admin Group",true,"AC Group1,AC Group2",true,true,true,R:ABC17456
Jane,Williams,"jane.williams@test.com","Super Admin Group",true,"AC Group2",false,false,true,WH10301:12849:102
Maria,Davis,"maria.davis@test.com","Super Admin Group",true,"AC Group2",false,false,false,S:ABC38635
James,Baker,"james.baker@test.com","Installer",true,"AC Group2",false,false,false,W64BITRAW:184467440737095
Supported access control credential types:
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R(Rhombus Secure Card). Format:type:cardSerialNumber -
S(Standard Card). Format:type:cardSerialNumber -
WH10301(Wiegand H10301 Card). Format:type:cardSerialNumber:facilityCode -
W64BITRAW(Wiegand 64-bit Raw Card). Format:type:cardSerialNumber
Note: The only required fields are first name, last name, and email. Keep in mind that you cannot update users with this pathway, and groups and roles need to be created before uploading.
Delete a User
| 1. Navigate to "Settings" and click "Manage Users." |
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2. Make sure the "Employees" tab is selected at the top of your screen. Find the user you want to delete, and click the "X" at the far right to delete the user. |
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3. When clicked, a pop-up will appear to confirm your deletion request. Click "Delete User" to finish. |
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Add a Partner
| 1. Navigate to "Settings" and click "Manage Users." |
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2. Ensure the "Partners" tab is selected at the top of your screen. Click "Add Partner" in the upper left corner, and a pop-up will appear. |
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3. In the pop-up, select whether the Partner will be a Certified Partner or a Third-Party Partner from the drop-down. |
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4. Finish filling in the fields by searching for the partner you wish to add, providing them with a specific access role, and setting an expiration if desired. Once completed, click "Add Partner." Note: There will be different options to fill in based on the type of partner selected. |
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Note: If the partner does not have a Rhombus account, select "Add Third-Party Partner." When adding a partner this way, clicking on the partner's name will bring up a shareable access link that can be sent to them.
Add Rhombus Support
In many cases, Rhombus Support may need console access to troubleshoot an issue you are experiencing. Temporary console access can be granted via the "Add a Partner" option in the console.
Note: For security purposes, Rhombus Support partner access is set to expire after 72 hours by default.
| 1. In the "Partners" tab under "Manage Users," click "Add Partner." |
| 2. Ensure "Rhombus Support" is selected in the "Partner Type" dropdown menu. |
| 3. Set the "Access Role" to "Super Admin Group," and click "Add Partner." |
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Suspend a Partner
Suspending a partner will revoke that partner's access to your Rhombus console, but retain their information in the system in case you would like to reinstate their access at a later date.
| 1. Navigate to "Settings" and click "Manage Users." |
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2. Click the "Partners" tab and click "Suspend" on the right-hand side of your screen beside the partner you want to suspend access for. |
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Reinstate a Partner
| 1. Navigate to "Settings" and click "Manage Users." |
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2. Click the "Partners" tab and then select "Reinstate" for the partner you wish to reinstate. |
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Delete a Partner
| 1. Navigate to "Settings" and click "Manage Users." |
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2. Select the "Partners" tab and click "Delete" for the partner you wish to fully remove. |
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3. A pop-up will appear to confirm the deletion. Click "Delete Partner." Note: This is a permanent action. |
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Helpful Links
- User-Based Alert Notifications
- User Profile
- Role Creation and Management
- Registering a Key Card (Access Control Credentials)
- Creating a Group of Users for Access Control
- User Credentials for Rhombus Key App
Contact Support or Sales
Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.
Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.
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