User-Based Alert Notifications

Topics included in this article:

• Overview
• Personal Alert Notifications
• Setting Up User Alert Notifications (for Super Admins)
• Notification Defaults
• Helpful Links
• Contact Support or Sales

Overview

The Rhombus Console allows you to customize how and when alert notifications are delivered so you only receive the alerts that matter most. This article explains how to configure personal alert notification schedules, choose specific devices and alert types, select delivery methods such as email or text message, and create multiple notification time frames.

Note: User-based alert notifications are highly dependent on alert policies. If you haven't yet configured an alert policy, we recommend reviewing our article on Creating and Assigning Alert Policies.

Personal Alert Notifications

1. To begin managing your alert notifications, log in to the Rhombus Console, hover over your initials in the upper right corner, and click "Alert Notifications."

2. Click "Add Time Frame."

3. The following menu lets you configure when your user account is available to receive alerts.

4. The first two columns, labeled "Hours" and "Days," work in tandem. Selecting "All Day" will send you alerts anytime during the selected days. If you would like to receive alerts during specific time windows, choose "Custom Time" and edit the times using the drop-down menus.

5. The next column, labeled “Get Alert Notifications For,” allows you to customize exactly which devices you want to receive alerts from. By default, all devices and locations are selected. Deselecting this option allows you to specify which locations — and which devices within those locations — can send you alerts.

Checking the box next to a location name selects all devices within that location. Opening the drop-down menu for a location displays a list of each device at that location, which can then be selected individually.

Additionally, each device has specific alert types that you can choose to be notified about. For example, you can receive notifications if a camera disconnects, a sensor has a low battery, or an environmental sensor detects vape activity. Each device includes several alert types, and customizing these settings helps ensure you receive only relevant alerts.

6. The column titled "Location Level Notifications" allows you to enable Lockdown or Third-Party Device notifications for the locations in your console.

7. In the last column, titled "Send Notifications Via," you must select how you'd like to receive your notifications: by email, text message, browser notification, and/or as a push notification through the mobile app.

Note: When enabling text message notifications, a toggle to include a link to relevant footage in the text message will appear.

8. "Adding Another Row" allows you to select another grouping of devices with a new notification type that will be on the same notification schedule.

Example: For Location A, you want to receive camera-only alerts, but for Location B, you want to add sensor alerts. 

9. "Add Another Time Frame" allows you to create another notification schedule altogether. 

Example: For Location A, you have a Monday-Friday notification schedule, and for Location B, you have a Saturday-Sunday schedule. 

10. Once you've finished customizing when and how you'd like to receive alert notifications, click "Save" in the upper-right corner.

Setting Up User Alert Notifications (for Super Admins)

As a Rhombus admin, you can customize when employees are available to receive notifications.

1. Navigate to "Settings," and click "Manage" below "Alert Notifications."

2. Once there, select the user whose notifications you'd like to manage or click "Add User" in the upper-right corner to create a new user and manage their notifications.

3. You'll be presented with a screen similar to the "Alert Notifications" page in your user settings. Follow steps 3-10 outlined in "Personal Alert Notifications" to adjust the notifications of the individual you selected.

Notification Defaults

As a Rhombus admin, you can batch-assign default notifications to multiple users. Those users will not need to set up their notifications, as you can customize when and how they'll receive them. This is useful for admins who want to set up a default notification schedule for new users. Rhombus admins can also grant users access to modify their own alert notifications later.

1. To set up default notifications, navigate to "Settings," "Manage Notifications," and make sure  "Notification Defaults" is highlighted in the upper-right corner.

2. On the "Notification Defaults" page, you are presented with a notification template similar to the Alert Notification page in "User Settings." Follow steps 3-10 outlined in "Personal Alert Notifications" to complete creating a default notification schedule.

Helpful Links

• Alert Types
• Creating and Assigning Alert Policies

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.