Topics included in this article:
Overview
ServiceNow is used to automate IT and business processes. This integration acts as an ingestion tool for all devices or approval processes. Connecting your cameras can initiate scenarios when cameras are offline, need additional installation, bandwidth issues, etc.
ServiceNow Console Setup
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1. Log in to the ServiceNow Console. |
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2. Navigate to the "My profile and settings" page via your initials in the upper right corner, and click the "Manage my instance" button. |
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3. Copy your "Instance URL" from the page for entry into the Rhombus Console. |
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| 4. Log in to your ServiceNow instance by clicking the "Instance URL" link in the previous image. Click "All" in the upper left corner, search "User Administration," and click "Users." |
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| 5. Click "New" in the upper right corner to create a new user. |
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| 6. Enter a user ID, first name, and last name, for this account. Click "Submit" when finished. |
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7. Back on the "Users" page, select the new user you just created. |
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8. Click "Set Password" in the upper right corner. |
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9. In the pop-up window, click "Generate," then click the "Copy" button, and click "Save Password." Note: The user ID and password are required for entry in the Rhombus Console. |
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Rhombus Console Setup
1. Navigate to "Settings," and click "Third Party Integrations."
2. Click the "Incident Management" dropdown menu, and select "ServiceNow."
3. Enable the ServiceNow integration, and paste the "Instance URL," "Username," and "Password" from the previous section.
4. Click "Save" when finished.
Helpful Links
- ServiceNow Customer Support
- PagerDuty Integration
- Slack Integration for Notifications
- Microsoft Teams Integration
Contact Support or Sales
Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.
Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.
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