ServiceNow Integration

Topics included in this article:

• What does the ServiceNow Integration do?
• Setup in ServiceNow Console
• Setup in the Rhombus Console
• Helpful Links
• Contact Support or Sales

What does the ServiceNow Integration do?

ServiceNow is used to automate IT and business processes. This integration acts as an ingestion tool for ALL devices or approval processes. Connecting your cameras can initiate scenarios when cameras are offline, need additional installation, bandwidth issues etc.

Setup in ServiceNow Console

1. Get the Instance URL while logged into the ServiceNow console.

• This can be found in the address bar of the browser when using ServiceNow and is typically in the following format: https://XXXXXXX.service-now.com/

2. Create a Service User (A service user is required for generating API credentials.)

Click Users on the left.

Click New to create a new user.

Specify a Username and Password for this account. Remember both as you will need to input these value into the Rhombus Console. Make sure “Web service access only” is checked.

Setup in the Rhombus Console

1. Go to Settings > Third Party Integrations > Incident Management > ServiceNow
2. Toggle on the ServiceNow integration.
3. Paste the Instance URL, Username & Password from the ServiceNow Console setup section.
4. Select Save.

Helpful Links

• PagerDuty Integration
• Slack Integration for Notifications
• Microsoft Teams Integration

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.