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User Credentials for Rhombus Key App

Trevor Bernhard
Updated

Topics included in this article:

What is the Rhombus Key App?

The Rhombus Key app (for iOS or Android) is the app associated with Rhombus Access Control. This app gives users access to "Wave to Unlock," "Remote Unlock," and other Access Control features.

For more information, please visit the Rhombus Key App Walkthrough article. 

Add a User to the Rhombus Key App

If you are setting up an Access Control user, there is no password requirement for the setup. 
  • Magic Link - Allows users to authenticate via a link sent to their email address; the link must be accessed from the phone that has the Rhombus Key App installed.
  • SAML/SSO - Enabled in Settings > Single Sign-On; allows users to authenticate with their existing identify provider e.g., Okta.

 

Adding a New User

1. Navigate to "Settings" and click on "Manage Users."

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2. Click "Add User." 

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3. Enter the user's name and email and toggle on the "Access Control" option(s) you want to enable for the user. Click "Next."

  • Access Control - via Card - This option provides a user with physical access into a facility via a physical key card or fob.
  • Access Control - via Mobile App - This option provides a user with access to a facility via the Rhombus Key App. 
  • Rhombus Console - This option gives the user access to the Rhombus console to view devices and features. 

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4. Select a Group to add the user to and click "Next."

We recommend that users be added to a group. This allows them to be automatically added to any access control grants that already include that group. Please see Creating a Group of Users for Access Control for more information.

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5. Toggle on any additional options for the user's access control settings for each section that was selected: "Entry authorization via Rhombus Key mobile app" and "Entry authorization via card." Click "Create."

Note: To allow a user to unlock doors remotely, toggle on "Allow user to remotely unlock doors via the app."

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Updating an Existing User

Existing console users can be updated to include access control. Once a Rhombus administrator has updated their user profile in the console, they will need to complete the following steps to finish setting up the account:

  • Download the Rhombus Key App to their mobile device.
  • Log into the Key App by requesting a magic link after submitting their email address or using their existing password for their main Rhombus account.
1. Navigate to "Settings" and click on "Manage Users."

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2. Select the user you wish to add access control credentials to. Under the "Access Control" dropdown, select "Credentials."

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3. If using the Rhombus Key App, toggle on the "Allow authentication via Rhombus Key app" setting. 

"Allow remote unlock via Rhombus Key app" and "Bypass SAML when signing into Rhombus Key app" are both optional toggles. Ensure the user has downloaded the correct app. For additional information on the app, please visit the Rhombus Key App Walkthrough article. 

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4. If adding a physical card credential for a user, select "Add Credential." For more information on adding a key card credential, please visit the Registering a Key Card article.

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Add Multiple New Users

1. Navigate to "Settings" and click on "Manage Users."

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2. Select "Add Multiple Users."

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3. Select the CSV file containing the user's data and click "Upload." Download the template to assist with the creation of the CSV file. The download will contain all the necessary headers along with some example data to show how to fill in each field. Please ensure that you remove this sample data prior to the final upload. 

Note: The CSV file must be in the below header format to upload appropriately.

firstName,lastName,email,role,sendWelcomeEmail,groupNames,rhombusKeyAccessEnabled,
remoteUnlockEnabled,sendKeyAppWelcomeEmail,credentials
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Helpful Links

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.

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