Topics included in this article:
- Rhombus App Descriptions
- Rhombus Key App Walkthrough
- Unlock Methods
- Troubleshooting Tips
- Helpful Links
- Contact Support or Sales
Rhombus App Descriptions
Rhombus has two apps that can be downloaded from the Apple App Store or Google Play Store. Ensure you are downloading the correct app for the intended use.
The Rhombus Key app (for iOS or Android) is the app associated with Rhombus Access Control. This app gives users access to "Wave to Unlock," "Remote Unlock," and other Access Control features.
If you need access to the Rhombus Console via the mobile app, you will use the standard Rhombus App. See our Mobile App Walkthrough for more details.
Rhombus Key App Walkthrough
Logging In For the First Time
As a first-time user, a magic link will be sent to the email address that your account was created with. After downloading the correct app, open your email, and click the magic link on your mobile device. Clicking the magic link will log you into the app. If you do not have the email inbox set up on your phone, forward the magic link to an email address you can access on your mobile device, and click it from there to log in.
iOS Rhombus Key App
Logging In
| 1. Enter the email address used for your account creation, and tap "Next." |
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| 2. Select "Request Magic Link." |
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| 3. Once you have received the magic link, navigate to your mail app, and open the magic link email on your mobile device. |
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4. Tap the "Login" button in the magic link email. Note: The link expires after 10 minutes. |
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| 5. Once logged in, you will see the welcome screen where you can learn more about app features or continue to use the app. |
Navigating the App
| 1. To navigate various app pages, tap the hamburger button in the upper left corner of the screen. |
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2. Tap the page you wish to view to from this list:
Note: The app version is listed at the bottom of this page. |
Doors Page
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1. The "Doors" page provides a list of all the Locations and Doors that you have access to. If photos have been loaded for the door, they will display on this page with the corresponding door name. Click the desired location at the top of the page to filter doors for a specific location. |
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| 2. If you have permission to "Remote Unlock" a door, can do so by clicking the "unlock" button associated with that door. |
Permissions
The "Permissions" page displays the permissions you have granted the application.
Each section will have a green check mark on the right if configured correctly. If improperly configured, the text will turn orange, and a "Fix" button will appear on the right-hand side.
Help
The "Help" page provides options to view the Rhombus KBA (Knowledge-Based Article) directory, watch a demo on how to use the Key app, or submit developer logs.
Note: Our support team may request developer logs if any complications are experienced with badging in, as it provides useful information to our team to identify the root cause of failure.
The search function on the Rhombus Support page can be used to access helpful articles like this one.
Android Rhombus Key App
Logging In
| 1. Enter the email address used for your account creation, and tap "Next." |
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| 2. Select "Send Magic Link." |
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| 3. If the associated email is accessible on your phone, tap "Open Mail App." Otherwise, get the code from the email and select "Enter Magic Code" to input the received link. |
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4. Tap the "Login" button in the magic link email. Note: The magic link and code expire after 10 minutes. |
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| 4a. If you selected the "Enter Magic Code" option to log in, enter the code provided from the email in the app. Tap "Login." |
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| 5. If you have access to multiple org logins, select which org you want to use and then login. Once you are logged into the app, you will be able to toggle between different orgs in the app. Tap "Continue." |
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| 6. Once logged in, you will see the welcome screen where you can learn more about the features or continue to use the app. |
Navigating the App
| 1. To navigate the various app pages, tap the hamburger button in the upper left corner of the screen. |
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2. This page allows you to toggle between different organizations if you have access to multiple orgs. Select the page you wish to go to from the list:
Note: The app version is listed at the bottom of this page. |
Doors Page
1. The "Doors" page provides a list of all the Locations and Doors that you have access to. If photos have been loaded for the door, they will show on this page with the corresponding door name.
Tap the desired location at the top of the page to filter doors for a specific location.
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| 2. Tap an individual door to see that door's page. Here you will be able to set the door as a favorite, see the full address, and view its grant schedule. |
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| 3. If you have permission to "Remote Unlock" a door, you can do so by tapping the "unlock" button associated with that door. |
"My Badge" Page
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The "My Badge" page on Android displays the credentials associated with your user. This page also provides an activity log history of the last 100 events. |
Settings Page
| 1. If using "Wave to Unlock," ensure that it is enabled in settings. |
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| 2. Sort your display preferences by either "Name" or "Distance." |
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3. In the "Learn" section, two tutorials are available. The "Quick-Start Tutorial" shows how to use the available unlock features. The "Tap to Unlock Demo" shows where to tap your phone on the badge reader when using the tap to unlock feature. |
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4. The "Troubleshooting" section offers the option to "Send Logs to Developer." Note: Our support team may request developer logs if any complications are experienced with badging in, as it provides useful information to our team to identify the root cause of failure. |
Terms of Service
| In the Terms of Service page, you can choose which section you would like to read, select the version to review, and download if desired. |
Privacy Policy
| Our "Privacy Policy" page provides access to different versions of the policy and an option to download it, if needed. |
Help
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The "Help" page provides options to view the Rhombus KBA (Knowledge Base Article) directory, watch a demo on how to use the Key app, or submit developer logs. The search function on the Rhombus Support page can be used to access helpful articles like this one. |
App Permissions
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The "Permissions" page displays the permissions you have granted the application. These will be split into "GENERAL," "TAG UNLOCK," and "WAVE TO UNLOCK." If configured correctly, each section will have a green check mark on the left. If improperly configured, a red exclamation mark will appear, and a "Fix" button will appear on the right-hand side. |
Unlock Methods
Wave to Unlock
Wave to Unlock is a touchless form of access control that allows users to wave their hand in front of the Rhombus Credential Readers (DR20 and DR40) to authenticate their assigned mobile credentials. This eliminates the need for a physical credential, such as a proximity card or key fob.
It utilizes a combination of a motion sensor on the reader and the Bluetooth signal on the phone to obtain and process the mobile credential within a designated range of the reader. Rhombus admins can customize this range within the Rhombus Console.
Reference the Wave to Unlock article to learn more about this feature.
Remote Unlock
Remote Unlock, if enabled for a user, allows the user to remotely unlock a door through the app by selecting the door from the Doors Page to initiate the unlock.
Geofenced Remote Unlock
Geofenced Remote Unlock allows organizations to restrict Remote Unlock based on distance from the door. This is a door-specific setting, and will apply to any user who has access to that door.
Note: The primary purpose of this feature is to prevent off-site users the ability to remotely unlock doors from the Rhombus Key app. This feature cannot be used to limit on-site users outside of a precise region from remotely unlocking doors.
1. Navigate to the door through the "Devices" tab. Scroll down to the "Details" section and click "Refine Placement."
2. Place the door on the map and click "Save."
3. Click "Settings" on the door page, and "Remote unlock."
4. Click the "Geofence Enabled" toggle and enter a radius in feet that a user will be able to use Remote Unlock. Click "Save."
Note: The minimum radius is 1000 ft.
Tap to Unlock (NFC Android Only)
Tap to Unlock uses an NFC credential on the Android app that allows a user to hold the phone up to the reader to badge in.
Ensure the phone is held still up to the reader. If the phone is "waved", you may inadvertently activate the "Wave to Unlock" feature, which tells the reader to look for a Bluetooth signal instead of the NFC credential.
Troubleshooting Tips
- Ensure you are running the most recent version of the app.
- Uninstall and reinstall the app.
- Ensure the appropriate permissions are granted.
- Ensure that the application is open and running when using wave-to-unlock.
- Ensure that the magic key link is launched from the related mobile device when logging in.
Helpful Links
Contact Support or Sales
Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.
Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.
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