Topics included in this article:
- Rhombus App Descriptions
- Rhombus Key App Walkthrough
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Unlock Methods
- Troubleshooting Tips
- Helpful Links
- Contact Support or Sales
Rhombus App Descriptions
Rhombus now has two apps that can be used and downloaded. Please ensure you are downloading the correct app for the intended use.
The Rhombus Key app (for iOS or Android) is the app associated with Rhombus Access Control. This app gives users access to "Wave to Unlock," "Remote Unlock," and other Access Control features.
If you need access to the Rhombus Console via a mobile app, you will use the standard Rhombus App. Our Mobile App Walkthrough article provides a walkthrough for that.
Rhombus Key App Walkthrough
Logging In For the First Time
As a first-time user, a magic link will be sent to the email address that your account has been created with. After downloading the correct app, open your email and click the magic link on your mobile device. Clicking the magic link will log you into the app. If you do not have the email inbox set up on your phone, please forward the magic link to an email address you can access on your mobile device and click it from there to log in.
iOS Rhombus Key App
Logging In
| 1. Enter the email address used for your account creation and select "Next." |
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2. Select "Request Magic Link." |
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3. Once you have received this confirmation, navigate to your mail app and open the magic link email on your mobile device. |
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4. From the mail app or forwarded email, you will have 10 minutes to click the "Login" button. |
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5. Once logged in, you will be brought to the welcome screen, where you can learn more about the features or continue to use the app. |
Navigating the App
| 1. To navigate the various app pages, select the three bars in the top left of the screen. |
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2. Select the page you wish to go to from the list: *Help *Sign Out The very bottom will also indicate which app version you are running. |
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Doors Page
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1. The "Doors" page gives you a visual of all the Locations and Doors that you have access to. If photos have been loaded for the door, they will show on this page with the corresponding door name. Click on the desired location at the top of the page to filter doors for a specific location. |
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2. If you have the ability to "Remote Unlock" a door, you will be able to do so by clicking the button associated with that door. |
Settings Page
The "Settings" page allows you to send app logs to Rhombus developers. Selecting this button will pass on all logs from your application to be viewed by our developer team.
This process will sometimes be requested by our support team if any complications are experienced with badging in, as it provides very useful information to our team to identify the root cause.
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Permissions
The "Permissions" page will show you the permissions you currently have set for the application. These will be split into "GENERAL" and "WAVE TO UNLOCK."
Each section will have a green check mark on the right if configured correctly. If improperly configured, the text will turn red, and a "Fix" button will appear on the right-hand side.
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Help
The "Help" page will take you to the Rhombus KBA (Knowledge-Based Article) directory. You can use the search function on this platform to access helpful articles like this one!
You can also use the buttons at the bottom to easily see all of the articles within those related categories:
- Device Registration
- Rhombus Console/Mobile App
- Rhombus Devices
- General
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Android Rhombus Key App
Logging In
| 1. Enter the email address used for your account creation and select "Next." |
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2. Select "Send Magic Link." |
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3. If the associated email is accessible on your phone, click "Open Mail App." Otherwise, get the code from the email and select "Enter Magic Code" to input the received link. |
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4. From the mail app or forwarded email, you will have 10 minutes to click the "Login" button. If entering the code, you will also have 10 minutes to enter the code provided from the email into the app. |
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| 4a. If you selected the "Enter Mage Code" option for login, enter the code provided from the email in the app. Click "Login." |
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5. If you have access to multiple org logins, select which org you want to use and then login. Once you are logged into the app, you will be able to toggle between different orgs in the app. Click "Continue." |
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6. Once logged in, you will be brought to the welcome screen, where you can learn more about the features or continue to use the app. |
Navigating the App
| 1. To navigate the various app pages, select the three bars in the top left of the screen. |
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2. This page allows you to toggle between different organizations if you have access to multiple orgs. Select the page you wish to go to from the list: *Help *Sign Out The very bottom will also say which app version you are running. |
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Doors Page
1. The "Doors" page gives you a visual of all the Locations and Doors that you have access to. If photos have been loaded for the door, they will show on this page with the corresponding door name. All favorited doors will show at the top of the page.
Click on the desired location at the top of the page to filter doors for a specific location.
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2. You can click on an individual door to be brought to that door's page. Here you will be able to toggle on the door as a favorite, see the full address, and what your grant schedule is. |
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3. If you have the ability to "Remote Unlock" a door, you will be able to do so by clicking the button associated with that door. |
My Badge Page
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The My Badge page on Android shows the credentials associated with the user. This page also gives the user an activity log history of the last 100 events. |
Settings Page
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1. If using "Wave to Unlock," ensure that it is toggled on. |
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2. Sort your display preferences by either "Name" or "Distance." |
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3. In the "Learn" section, there are two tutorials available. "View Quick-Start Tutorial" to go through how to use the different unlock features that are available. "View Tap to Unlock Demo" to view a quick tutorial of where to tap your phone on the badge reader when using the tap to unlock feature. |
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4. In the "Troubleshooting" section, click "Send Logs to Developers."
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Terms of Service
| A link that takes you to Rhombus' full Terms of Service. Here, you can select which section you would like to read, select the version to review, and download if desired. |
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Privacy Policy
| A link that takes you to Rhombus' complete Privacy Policy. |
Help
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The "Help" page will take you to the Rhombus KBA (Knowledge-Based Article) directory. You can use the search function on this platform to access helpful articles.
You can also use the buttons at the bottom to easily see all of the articles within those related categories: - Integrations - Cameras - Console/Mobile - Sensors - Access Control - General |
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App Permissions
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The "Permissions" page will show you the permissions you currently have set for the application. These will be split into "GENERAL," "TAG UNLOCK," and "WAVE TO UNLOCK."
If configured correctly, each section will have a green check mark on the left. If improperly configured, a red exclamation mark will appear, and a "Fix" button will appear on the right-hand side. |
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Unlock Methods
Wave to Unlock
Wave to Unlock is a touchless form of access control that allows users to wave their hand in front of the Rhombus Credential Readers (DR20 and DR40) to authenticate their assigned mobile credentials. This eliminates the need for a physical credential, such as a proximity card or key fob.
It utilizes a combination of a motion sensor on the reader and the Bluetooth signal on the phone to obtain and process the mobile credential within a designated range of the reader. Someone with administrative access can customize this range within the Rhombus Console.
Please reference the Wave to Unlock article to learn more about this feature.
Remote Unlock
Remote Unlock, if enabled for a user, allows the user to remotely unlock a door through the app by selecting the door from the Doors Page to initiate the unlock.
Tap to Unlock (NFC Android Only)
Tap to Unlock uses an NFC credential on the Android app that allows a user to hold the phone up to the reader to badge in.
Ensure the phone is held still up to the reader. If the phone is "waved", you may inadvertently activate the "Wave to Unlock" feature, which tells the reader to look for a Bluetooth signal instead of the NFC credential.
Troubleshooting Tips
- Ensure you are running the most recent version of the app.
- Uninstall and reinstall the app.
- Ensure the appropriate permissions are granted.
- Ensure that the application is open and running when using wave-to-unlock.
- Ensure that the magic key link is launched from the related mobile device when logging in.
Helpful Links
- Add User Credentials for Rhombus Key App
- Wave to Unlock
- Creating a Group of Users for Access Control
Contact Support or Sales
Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.
Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.
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