Organization Level Account and Device Transfers

• What is transferring an Organization?
• Steps to Transfer Cameras to the new Organization
  • Console Transfer
  • Device Transfer 
• Helpful links
• Contact info for support and sales

What is transferring an Organization?

Transferring an organization refers to when one account (org or organization) is no longer needed for cameras and the cameras need to be associated with a new or different organization's console. This can be due to either a property or location sale, or some other event. 

Steps to Transfer Cameras to the new Organization

There are a few ways that this transfer can be handled.

Console Transfer

In the case of a sale of property where the previous organization is no longer in need of this particular Rhombus Console, it is recommended to just transfer cameras via console ownership. (If you will be using Rhombus at a new location, with a new camera set-up, you can recreate the corresponding Rhombus console at that time)

1. Have the main Rhombus Administrators for both organizations work together.
2. A Rhombus Administrator for the old account will need to add the new main point of contact to the Rhombus Console as a new user with the "Super Admin" role. 
3. This new Rhombus Administrator can now remove and add any relevant users to the console.
4. Rename your Organization under Account Settings.
5. Create new technical contacts for the company.
6. Update the Account Owner on the same page that the Account Name and Technical contacts have been updated.
7. If alarm monitoring is being used, ensure the emergency contacts are updated.
8. By adding and removing users in this way, the cameras themselves do not need to be unregistered and re-registered. 

Device Transfer

1. Create a .csv file with a list of all the serial numbers that need to be transferred. 
2. The Rhombus Administrator of the old organization can then coordinate with the Rhombus Administrator for the new organization in getting all the devices on the .csv file unregistered from the old org, and re-registered to the new organization. 
3. The old organization will be responsible for unregistering devices from their console.
4. Once the serial number(s) are released, they can then be registered to the new console by the new organizations's Rhombus Administrator or Rhombus certified partner/installer. 
5. If there are any questions or concerns around transferring devices, please contact the Rhombus Support team to assist, and include the following information:
   • The .csv file of the complete list of serial numbers needing to be transferred.
   • The Destination organization name along with the Location at that organization the devices are trying to be registered to. 
   • The method of registration being used. (QR Code, bluetooth)
   • If you are requesting the devices be transferred by Rhombus, we will need verification of ownership of the serial numbers provided.

** Please note that when unregistering a bluetooth sensor, this needs to be completed while the bluetooth device is onsite at the original location, if it is moving locations. ** 

Helpful Links

• How to Manage Users
• Changing Your Account Name on Console
• How to Set-up Technical Contacts
• Alarm Monitoring Guide
• Device Registration Pages
• How to unregister a camera

Contact Support

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.