Organization Level Account and Device Transfers

Topic included in this article:

• Overview
• Steps to Transfer Cameras to the new Organization
  • Console Transfer
  • Device Transfer 
• Helpful Links
• Contact Support or Sales

Overview

Transferring an organization refers to when one account (org or organization) no longer owns their devices and the devices need to be associated with a new or different organization's console. This can be due to either a property or location sale, or some other event.

Note: Transferring devices to a new organization or console will require license purchases. Licenses are not transferable between accounts. Until licenses are purchased and claimed, the newly transferred cameras will showcase a live-only view.

Steps to Transfer Cameras to the New Organization

There are a few ways that this transfer can be handled.

Console Transfer

In the case of a property sale where the previous organization no longer needs their Rhombus Console, we recommend transferring cameras via console ownership. (If you will be using Rhombus at a new location, with a new camera setup, you can recreate the corresponding Rhombus Console at that time.)

1. Have the main Rhombus Administrators for both organizations work together.
2. A Rhombus Administrator for the old account will need to add the new main point of contact to the Rhombus Console as a new user with the "Super Admin" role. 
3. This new Rhombus Administrator can now remove and add any relevant users to the console.
4. Rename your Organization under Account Settings.
5. Create new technical contacts for the company.
6. Update the Account Owner on the same page that the Account Name and Technical contacts have been updated.
7. If alarm monitoring is being used, ensure the emergency contacts are updated.
8. By adding and removing users in this way, the cameras themselves do not need to be unregistered and re-registered. 

Device Transfer

1. Create a .csv file with a list of all the serial numbers that need to be transferred. 
2. The Rhombus Administrator of the old organization can then coordinate with the Rhombus Administrator for the new organization to get all the devices on the .csv file unregistered from the old org, and registered to the new one. 
3. The old organization will be responsible for unregistering devices from their console.
4. Once the serial number(s) are released, they can then be registered to the new console by the new organizations's Rhombus Administrator or a Rhombus certified partner/installer. 
5. If there are any questions or concerns around transferring devices, please contact the Rhombus Support team to assist. In your message to the Rhombus Support team, include the following information:
   • The .csv file of the complete list of serial numbers needing to be transferred.
   • The Destination organization name along with the Location at that organization the devices are trying to be registered to. 
   • The method of registration being used. (QR Code or Bluetooth)
   • If you are request the devices be transferred by Rhombus, we will need verification of ownership of the serial numbers provided.

Note: Unregistering a sensor must be completed onsite at the original location prior to unregistering the cameras.

Helpful Links

• Manage Users
• Edit Your Rhombus Console Account Name
• Technical Contact Setup
• Alarm Monitoring Guide
• Unregister Devices

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.