Technical Contact Setup

Topics included in this article:

• Overview
• Add a Technical Contact
• Helpful Links
• Contact Support or Sales

Overview

Technical contacts are designated users who receive automatically generated support tickets when a camera experiences a recording error. These contacts should be able to assist with troubleshooting devices and coordinating with Rhombus Support when issues occur. This article explains how to assign one or more technical contacts for your organization in the Rhombus Console.

Add a Technical Contact

1. In the Rhombus Console, navigate to "Settings," then click "Account."

2. Under "Account Settings," click the dropdown menu below "Account Technical Contact(s)," then select the user(s) to be your company's technical contact(s). Click "Save" in the upper-right corner when finished.

Helpful Links

• Everything About Rhombus Support
• Edit Your Rhombus Console Account Name

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.