Topics included in this article:
- Prerequisites
- Wiring the Camera
- Mounting Guide
- Registration Methods
- Helpful Links
- Contact Support or Sales
Prerequisites
Before you can register a Rhombus camera, you will need the following:
- Rhombus Console Account
- Mobile Phone with downloaded Rhombus App (Android or iOS)
- Camera connected to network and power
- Locate the provided waterproofing kit (to learn more on installation, please reference this article)
Wiring the Camera
The camera needs power and a network connection to register. For easy deployment, we recommend using a Power over Ethernet device. A solar and cellular setup is also possible for remote deployments. See this article for details.
With the R510, you can verify that the camera is receiving power and a network connection via the LED indicators on the pigtail attached to the camera.
Mounting Guide
For the R500/R510, we offer two mounting accessories: a pole bracket and a junction box. A complete list of our accessories can be found here.
Pole Bracket
Below is a picture of the pole bracket used to mount the R500/R510. To take the top off the front plate, remove the screws and use a good amount of force to pull off the front plate. Next, remove the rubber gasket from the front hole and feed the pigtail cable through the front of the mount. Then, attach the rubber gasket to the pigtail cable and re-insert the gasket back into place. On the back of the pole bracket, you can insert the ethernet cable to connect the R510 pigtail cable.
The two blue arrows must line up to properly reattach the front plate. See the below example.
Junction Box
To take the top off the junction box, remove the screws and use a good amount of force to pull off the front plate. Next, remove the rubber gasket out of the front hole and feed the pigtail cable through the front of the mount. The second image below shows the inside of the junction box and the two cap hole options.
Registration Methods
Once you have powered up your camera, registering a new camera is fast and simple. Ensure the camera has the correct LED status that indicates it's ready to be registered. A full explanation of all LED statuses can be found here.
You can register a camera either from the mobile app (download links below) or via the web.
Click here to jump to the appropriate section for registration: Mobile App or Web Console.
Mobile App
1. Log in to the app and click "Register Devices" from the home screen. This will launch the registration wizard, which will guide you through the registration process step by step.
2. Select "Any Camera" underneath the section titled "Register via QR Code."
3. Select the location where you'd like the camera to be registered. If you haven't created a location within your console yet, you can do so by clicking "Add New Location" at the bottom of this page.
Note: If you don't see the location you are looking for, filter the results by clicking the "filter" button in the top right. You can learn more about Managing Locations here.
4. Select the camera connection type: Ethernet or Wi-Fi.
Note: The R510 does not have built-in wifi antennas, so a Wi-Fi connection must use an adapter. For more connection information, please click here. If a wifi connection is desired, please ensure the network name and password match both case and spelling, or the camera will not connect.
5. The last screen will display a QR code. Once the camera has powered on, show the QR code to it (a few inches from the lens is good). You'll know the camera has accepted the QR code when you hear an audible click from the device and the IR LEDs flash.
Note: If you do not hear a click, try moving the phone toward and away from the camera.
Web Console
1. To register a camera from the web, go to the "Devices" tab and select "Register Cameras," and a setup wizard will open.
2. The first page in the setup wizard suggests using the Rhombus mobile app to register devices for a more seamless experience. Click "Next" to continue with the web console registration.
3. Select the location where you'd like the camera to be registered. If you haven't created a location within your console yet, you can do so by clicking "add a new location." If you can't find the location in the given list, use the search bar at the top of the setup wizard. Once you've chosen the location, click "Next."
4. Select the camera connection type: "Ethernet" or "Wi-Fi" and click "Next."
Note: The R510 does not have built-in wifi antennas, so a Wi-Fi connection must use an adapter. For more connection information, please click here. If a wifi connection is desired, please ensure the network name and password match both case and spelling, or the camera will not connect.
5. Select the role(s) that should have visibility to the camera(s) that are being registered. By default, the Super Admin Group will be able to manage these devices.
6. Assign an alert policy to the cameras being registered and click "Next."
7. Place the QR code in front of the camera lens to register them to the console. When finished, click "Done" to close the setup wizard.
Helpful Links
Contact Support or Sales
Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.
Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.
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