Topics included in this article:
- Prerequisites
- Waterproofing
- Wiring the Camera
- Mounting Guide
- Registration Methods
- Helpful Links
- Contact Support or Sales
Prerequisites
Before you can register a Rhombus camera, you will need:
- Rhombus Console Account
- Mobile phone with downloaded Rhombus App (Android or iOS)
- Camera connected to network and power
- Provided Waterproofing Kit (reference this article for details on installation)
Waterproofing
Use the included accessories to waterproof the cable connection, installing them as shown below. Ensure that the O-ring is in place (and not twisted) between the pigtail and the housing, and lock the housing and pigtail together with a quarter-turn. It's best to use an Ethernet cable without a boot or strain relief, to fit easily within the housing.
For more information on drip loops and preventing water damage, please visit our Preventing Water Damage article.
Wiring the Camera
The camera needs power and a network connection to register. For easy deployment, we recommend using a Power over Ethernet device. A solar and cellular setup is also possible for remote deployments. See this article for details.
With the R510, you can verify that the camera is receiving power and a network connection via the LED indicators on the pigtail attached to the camera.
Mounting Guide
For the R500/R510, we offer two mounting accessories: a pole bracket and a junction box. A complete list of our accessories can be found here.
Pole Bracket
Below is a picture of the pole bracket used to mount the R500/R510. To take the top off the front plate, remove the screws and use a good amount of force to pull off the front plate. Next, remove the rubber gasket from the front hole and feed the pigtail cable through the front of the mount. Then, attach the rubber gasket to the pigtail cable and re-insert the gasket back into place. On the back of the pole bracket, you can insert the ethernet cable to connect the R510 pigtail cable.
The two blue arrows must line up to properly reattach the front plate. See the below example.
Junction Box
To take the top off the junction box, remove the screws and use a good amount of force to pull off the front plate. Next, remove the rubber gasket out of the front hole and feed the pigtail cable through the front of the mount. The second image below shows the inside of the junction box and the two cap hole options.
Registration Methods
Once you have powered up your camera, registering a new camera is fast and simple. Ensure the camera has the correct LED status that indicates it's ready to be registered. A full explanation of all LED statuses can be found here.
You can register a camera either from the mobile app (download links below) or via the web.
Click here to jump to the appropriate section for registration: Mobile App or Web Console.
Mobile App
1. Log in to the app and click "Register Devices" from the home screen. This will launch the registration wizard, which will guide you through the registration process step by step.
2. Select "Any Camera" underneath the section titled "Register via QR Code."
3. Select the location where you'd like the camera to be registered. If you haven't created a location within your console yet, you can do so by clicking "Add New Location" at the bottom of this page.
Note: If you don't see the location you are looking for, filter the results by clicking the "filter" button in the top right. You can learn more about Managing Locations here.
4. Select the camera connection type: Ethernet or Wi-Fi.
Note: The R510 does not have built-in Wi-Fi antennas, so a Wi-Fi connection must use an adapter. For more connection information, please click here. If a wifi connection is desired, please ensure the network name and password match both case and spelling, or the camera will not connect.
5. The last screen will display a QR code. Once the camera has powered on, show the QR code to it (a few inches from the lens is good). You'll know the camera has accepted the QR code when you hear an audible click from the device and the IR LEDs flash.
Note: If you do not hear a click, try moving the phone toward and away from the camera.
Web Console
1. To register a camera from the web console, go to the "Devices" tab and select "Register Cameras."
If this is the first camera you are registering, you'll need to add a location first, either during this wizard or by selecting the Locations tab and choosing "Add Location."
2. When the registration window pops up, the first prompt asks you to enter your mobile number to receive a link to download the mobile app. If you would prefer to register via the web console, you can ignore this first step and click "Next" at the bottom right.
3. Select the location where these cameras will be registered and click "Next."
4. Select Ethernet for the camera connection type.
5. Select which roles will have access to these devices. You can choose between no access, view-only access, or full management permissions.
6. Select a policy to assign to these cameras and click "Next." (If you would prefer to have different policies applied to multiple cameras, leave the policy selection blank.)
7. The final screen will display the QR Registration Code. Show this QR Code to any camera that is powered and connected to the internet, and it will register accordingly.
Note: If you do not hear a click, try moving the phone toward and away from the camera, or try a different camera lens.
Helpful Links
Contact Support or Sales
Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.
Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.
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