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Device LED Status Meaning

Trevor Bernhard
Updated

Below is the LED status meaning for Rhombus cameras and audio gateway for unregistered or registered devices. 

Unregistered

Below are diagrams for our cameras, sensors, and audio gateway. All Rhombus currently come unregistered. Register Rhombus devices via the Rhombus app or the Rhombus console QR code.

Note: The Rhombus A100 has the same LED status as the R120/R170/R200.

Rhombus Cameras

Camera Model Connected to Rhombus Servers Not Connected to Rhombus Servers Registration Failure
R1/R2/R2-180

Blinking Blue

2 Blue [Pause] 2 Blue [Repeat]

Slow blinking Red IR LEDs
R100/R120/R170/R200/A100 Blinking Green

2 Green [Pause] 2 Green [Repeat] OR
1 Red [Pause] 1 Green [Repeat]

Slow blinking Red IR LEDs
R360 Blinking Amber Slow Blinking Amber No Feedback
R400/R500/R510 Fast Blinking Amber Slow and inconsistent Amber Slow blinking Red IR LEDs

 

Registered

Below are diagrams for our cameras, sensors, and audio gateway. Once the camera is registered, you can see the device in the Rhombus console and adjust the settings for the device.

Rhombus Cameras

Camera Model Connected to Rhombus Servers Not Connected to Rhombus Servers
R1/R2/R2-180

Solid Blue

2 Blue [Pause] 2 Blue [Repeat]
R100/R120/R170/R200/A100 Solid Green

2 Green [Pause] 2 Green [Repeat] OR
1 Red [Pause] 1 Green [Repeat]
R360 Blinking Amber

2 Amber [Pause] 2 Amber [Repeat]
R400/R500/R510 Blinking Amber Inconsistent Blinking Amber 

 

SD Card Related Lights

If both IR LED's are ON, the Rhombus SD card cannot be found and support should be contacted. If both IR LED's are on and the IR filter is clicking, the Rhombus SD card is not setup properly and support should be contacted.

Troubleshooting

Below is a list of steps to take if you the cameras are not pingable. 

  1. Unplug the device and plug it back in. 
  2. Check all cables, ports, and switches
  3. Check your network to see if the required ports are opened
  4. Check to see if you have the most up-to-date browser or mobile app
  5. Open a support ticket with Rhombus

Helpful Links

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.

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