Topics included in this article:
- What is Night Vision?
- Enabling/Disabling Night Vision
- Common Issues
- Troubleshooting
- Helpful Links
- Contact Support or Sales
What is Night Vision?
Night vision is a camera feature that uses infrared light to illuminate an otherwise dark/low-light environment. During night mode, the camera image is black and white. Night vision can be configured in the console within the camera and image settings. To learn more about camera IR ranges, visit our article on Optics and Object Distances for Analytics.
Enabling/Disabling Night Vision
Only certain modes are supported when altering night vision settings. Please consult the table below for more details.
Console
Night vision (IR) can be enabled within a camera's device settings.
| 1. Navigate to the "Devices" tab and select the desired camera. |
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| 2. Hover over the three dots on the camera livestream, select the settings wheel, and click the "Camera Settings" button. |
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| 3. The IR Filter is used to Enable or Disable night vision. Select the dropdown and toggle the IR Filter setting to "Off" to turn off Night Vision or "Auto" to have night vision enabled at night. |
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| 4. The IR LED setting is used to Enable or Disable Infrared light, which assists with capturing video at night. We recommend keeping this set to Auto. However, there may be some environments in which you wish to disable the IR LED, such as when the camera is pointed at a reflective surface like a window. To Disable IR LEDs, select the dropdown next to the IR LED setting and click "Off." |
Mobile App
- To change the setting from the mobile app, navigate to the player screen.
- Click the hamburger button in the bottom-middle of the screen.
- Select "Settings & Details." The IR LED and Filter settings can be found here.
Common Issues
- Night Mode on during normal lighting conditions
- Tinted image
- Environmental effects
- Smudging on the dome
- Condensation inside the dome
Troubleshooting
Camera Image is Stuck in Black and White or Has a Purple/Pink Hue
- Remote reboot the camera from the device's page.
- Power cycle the camera by unplugging it and plugging it back in.
- Ensure the camera firmware is up to date.
- Select "Camera Settings" and toggle "IR Filter" to "OFF." Wait a few moments for the change to save, then toggle back to "AUTO."
- If the issue is still not resolved, please contact Rhombus Support.
Camera Image Quality Degraded When in Night Mode
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IR light may be reflecting back into the camera.
- Ensure the camera isn't mounted too close to a surface that can reflect IR light or another light source.
Camera Image is Blurry When in Night Mode
IR light can reflect off obstructions on or inside the dome, causing bright spots in the image at night.
- Ensure there isn't condensation in the camera dome.
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Ensure there are no fingerprints or other smudges/dust collected on the dome.
- Carefully clean the dome with a soft cloth or a non-abrasive alcohol wipe.
Camera Image is Solid Black
- Remotely reboot the device.
- Ensure there is nothing obstructing the light sensor.
- Ensure all cabling is in good condition and there are no signs of water damage in the pigtail.
- Ensure the light sensor is aligned properly and not blocked by the dome, specifically with the R360. See the following article for dome alignment:
- For R500/R510s, navigate to the device "Camera Settings," disable Auto-Focus, set Motor P-Iris to max, and adjust camera brightness. If these steps don't fix the issue, contact Rhombus Support.
Helpful Links
- Camera & Image Settings
- Remotely Reboot a Camera
- Preventing Condensation in the Dome
- Rhombus Warranty
- Mounting a New Rhombus Camera
Contact Support or Sales
Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.
Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.
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