Topics included in this article:
Overview
Night vision is a camera feature that uses infrared light to illuminate an otherwise dark/low-light environment. During night mode, the camera image is black and white. Night vision can be configured in the console within the camera and image settings. To learn more about IR ranges, visit our article on Optics and Object Distances for Analytics.
Enabling/Disabling Night Vision
Only certain modes are supported when altering night vision settings. Please consult the table below for more details.
Console
Night vision (IR) can be enabled within a camera's settings.
| 1. Navigate to the "Devices" tab and select the desired camera. |
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| 2. Hover over the three dots on the camera livestream, and click the settings wheel. |
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| 3. The IR Filter is used to Enable or Disable night vision. Click "Auto," and set the IR Filter to "Off" to turn off Night Vision or "Auto" to have night vision enabled at night. |
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| 4. The IR LED setting is used to Enable or Disable Infrared light, which assists with capturing video at night. We recommend keeping this set to Auto. However, there may be some environments where you wish to disable the IR LED, such as when the camera is pointed at a reflective surface like a window. To Disable IR LEDs, click "Auto" next to the IR LED setting and click "Off." |
Mobile App
| 1. Log in to the Rhombus Mobile App, and tap "Cameras." |
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| 2. Tap the camera for which you want to adjust the IR settings. |
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| 3. Tap settings wheel in the upper right-hand corner of the footage. |
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| 4. Scroll down to change IR LED or IR FILTER. |
Troubleshooting
Camera Image is Stuck in Black and White or Has a Purple/Pink Hue
- Reboot the camera from the device's page
- Power cycle the camera by unplugging it and plugging it back in.
- Ensure the camera firmware is up to date.
- Select "Camera Settings" and toggle "IR Filter" to "Off." Wait a few moments for the change to save, then toggle the setting back to "Auto."
- If the issue is still not resolved, contact Rhombus Support.
Camera Image Quality Degraded When in Night Mode
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IR light may be reflecting back into the camera.
- Ensure the camera isn't mounted too close to a surface that can reflect IR light or another light source.
Camera Image is Blurry When in Night Mode
IR light can reflect off obstructions on or inside the dome, causing bright spots in the image at night.
- Ensure there isn't condensation in the camera dome.
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Ensure there are no fingerprints or other smudges/dust collected on the dome.
- Carefully clean the dome with a soft and clean lint-free cloth or a non-abrasive alcohol wipe.
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If in a high wind/weather location, ensure the dome is cleaned regularly.
- Recommended to clean the dome quarterly with a soft and clean lint-free cloth to avoid the buildup of dust and dirt.
Camera Image is Solid Black
- Remotely reboot the device.
- Ensure there is nothing obstructing the light sensor.
- Ensure all cabling is in good condition and there are no signs of water damage in the pigtail.
- Ensure the light sensor is aligned properly and not blocked by the dome, specifically with the R360. See the following article for dome alignment:
- For R500/R510s, navigate to the device "Camera Settings," disable Auto-Focus, set Motor P-Iris to max, and adjust camera brightness. If these steps don't fix the issue, contact Rhombus Support.
Helpful Links
- Camera & Image Settings
- Remotely Reboot a Camera
- Preventing Water Damage
- Warranty, Return Policy, and End of Life
- Mounting a New Rhombus Camera
Contact Support or Sales
Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.
Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.
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