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Device LED Statuses

Trevor Bernhard
Updated

Topics included in this article: 

Unregistered

Below are diagrams for our cameras, sensors, readers and audio gateway. All Rhombus currently come unregistered. Register Rhombus devices via the Rhombus app or the Rhombus console QR code.

Note: The Rhombus A100 has the same LED status as the R120/R170/R200.

Rhombus Cameras

Camera Model Connected to Rhombus Servers Not Connected to Rhombus Servers Registration Failure
R1/R2/R2-180/R230

Blinking Blue

2 Blue [Pause] 2 Blue [Repeat]

Slow blinking Red IR LEDs
R100/R120/R170/R200/A100 Blinking Green

2 Green [Pause] 2 Green [Repeat] OR
1 Red [Pause] 1 Green [Repeat]

Slow blinking Red IR LEDs
R400 Blinking Amber Slow Blinking Amber No Feedback
R360/R500/R510 Fast Blinking Red  Slow and inconsistent Red  Slow blinking Red IR LEDs

 

Rhombus Readers

Below is a table for the Rhombus Readers (DR40 & DR20). This table relates to when the device has not been registered to the Rhombus client account. Please note the LED light is on the front center of the device and will be in the shape of a circle. 

Reader Model Starting Up/Turning On Waiting to be Registered
DR40 White fading circle Blue fading circle
DR20 White fading circle Blue fading circle

Reader Error LEDs

Below is a list of error LEDs and what they relate to for the Rhombus readers. 

Reader Model

No Access Control Unit (ACU)

 No Network No Cloud Access Rhombus Error
DR40 Red/White fading circle Blue/off fast fade 

Blue/White fast fade

Red/Yellow flash
DR20 Red/White fading circle Blue/off fast fade Blue/White fast fade Red/Yellow flash

Troubleshooting:

  • No ACU Error - Please check the physical connection of the reader to the DC20
  • No Network - Please check the network connection for the DC20/DR40 and on-site network
  • No Cloud Access - Please check the ports' rules and reach out to Rhombus support
  • Rhombus Error - Please reach out to Rhombus support

Registered

Below are diagrams for our cameras, sensors, and audio gateway. Once the camera is registered, you can see the device in the Rhombus console and adjust the settings for the device.

Rhombus Cameras

Camera Model Connected to Rhombus Servers Not Connected to Rhombus Servers
R1/R2/R2-180/R230

Solid Blue

2 Blue [Pause] 2 Blue [Repeat]
R100/R120/R170/R200/A100 Solid Green

2 Green [Pause] 2 Green [Repeat] OR
1 Red [Pause] 1 Green [Repeat]
R360 Blinking Amber

2 Amber [Pause] 2 Amber [Repeat]
R400/R500/R510 Blinking Amber Inconsistent Blinking Amber 

 

SD Card Related Lights

If both IR LED's are ON, the Rhombus SD card cannot be found and support should be contacted. If both IR LED's are on and the IR filter is clicking, the Rhombus SD card is not set up properly and support should be contacted.

Rhombus Readers

Reader Model Await action Await Authentication Unlocked Rejected Authentication Doorbell Pressed
DR40 Dim White circle Spinning White circle

Solid Green

Single Red flash

 Blue/off  fade 
DR20 Dim White circle Spinning White circle Solid Green Single Red flash N/A

 

Troubleshooting

Below is a list of steps to take if you the cameras are not ping-able. 

  1. Unplug the device and plug it back in. 
  2. Check all cables, ports, and switches
  3. Check your network to see if the required ports are opened
  4. Check to see if you have the most up-to-date browser or mobile app
  5. Open a support ticket with Rhombus

Helpful Links

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.

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