RMA (Return materials authorization)
If you have a Rhombus device that has failed or you think needs to be returned, please contact support to start the return (RMA) process. Alternatively, you can start the process from within your account by going to "Camera Return" under the question mark.
All Rhombus cameras come with a standard 10 year warranty that protects against any issues that are related to Rhombus. **
All Rhombus sensors come with a standard 2 year warranty that protects against any issues that are related to Rhombus.
You can read the full terms of the warranty here.
** The R1 comes with a 2 year warranty
If you are unsatisfied with your Rhombus Systems purchase in any way, you may return your purchase for a full refund as long as you meet the following criteria:
- The product is still in new condition and not damaged in any way
- All products being returned are shipped back to Rhombus
- You submit a refund request within 60 days of purchase
To initiate a refund request, please contact your sales representative or partner that sold you the product.
End of Life Products
|Product||Announcement||End of Sale Date||Direct Replacement||End of Support Date|
|R1||January 7, 2020||February 29, 2020||R2||March 1, 2025|
|R2-LR||August 18, 2020||September 30, 2020||R400||October 1, 2025|
|R2-180||June 18, 2021||June 30, 2021||R360||July 1, 2026|
|R100||June 18, 2021||June 30, 2021||R120||July 1, 2026|
|D1||April 28, 2023||April 28, 2023||D20||May 1, 2028|
|E1||May 1, 2023||June 30, 2023||E15||July 1, 2028|
Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or firstname.lastname@example.org.
Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or email@example.com.