Warranty, RMA, Return Policy and End of Life

RMA (Return materials authorization)

If you have a Rhombus device that has failed or you think needs to be returned, please contact support to start the return (RMA) process.  Alternatively, you can start the process from within your account by going to "Camera Return" under the question mark.

Warranty Period

All Rhombus cameras come with a standard 10 year warranty that protects against any issues that are related to Rhombus. **

All Rhombus sensors come with a standard 2 year warranty that protects against any issues that are related to Rhombus.

You can read the full terms of the warranty here. 

** The R1 comes with a 2 year warranty 

Return Policy

If you are unsatisfied with your Rhombus Systems purchase in any way, you may return your purchase for a full refund as long as you meet the following criteria:

1. The product is still in new condition and not damaged in any way
2. All products being returned are shipped back to Rhombus
3. You submit a refund request within 60 days of purchase

To initiate a refund request, please contact your sales representative or partner that sold you the product.   

End of Life Products

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.