Warranty, RMA, Return Policy and End of Life

Topics in this article include:

• RMA Submission Process
• Warranty Period
• Return Policy
• End-of-Life products
• Helpful Links
• Contact Support or Sales

RMA Submission Process

Before proceeding with your Return Merchandise Authorization (RMA) request, please be advised that our support team may request or verify certain troubleshooting steps have been taken to address the reported issue. This is to ensure that all potential solutions have been explored and to expedite the resolution process.

By submitting an RMA request, you acknowledge and agree to cooperate with our support team in providing relevant information and performing troubleshooting steps as requested. We appreciate your understanding and cooperation in this matter as we strive to provide you with the best possible support and service experience. If you have any questions or concerns regarding this process, please do not hesitate to contact our support team for assistance.

If you have a Rhombus device that has failed or think it needs to be returned, please contact support.

You can also submit an RMA request from the Rhombus console. Select the Question Mark icon. Select "Return Camera".

Warranty Period

Rhombus cameras come with a standard 10 year warranty.

*The R1 comes with a 2 year standard warranty.

Rhombus sensors come with a standard 2 year warranty.

The full terms of our warranty can be found here.

Return Policy

If you are unsatisfied with your Rhombus purchase, you may return it for a full refund as long as you meet the following criteria:

1. The product is still in new condition and not damaged in any way.
2. All products being returned are shipped back to Rhombus.
3. You submit a refund request within 60 days of purchase.

To initiate a refund request, please contact your sales representative or partner that sold you the product.

End-of-Life Products

Helpful Links

• General Onsite Troubleshooting Procedures
• Everything About Rhombus Support

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.