Topics included in this article:
- Prerequisites
- Waterproofing
- Wiring the Camera
- Mounting Guide
- Registration Methods
- Helpful Links
- Contact Support or Sales
Prerequisites
Before you can register a Rhombus camera, you will need:
- Rhombus Console Account
- Mobile phone with downloaded Rhombus App (Android or iOS)
- Camera connected to network and power
- Provided Waterproofing Kit (reference this article for details on installation)
Waterproofing
Please note that following the waterproofing guidelines is essential to ensure your product is covered under our End User License Agreement and Hardware Warranty. Failure to complete the waterproofing steps as outlined in the product manual may void your warranty and limit our liability for related damages. For more information, please refer to our EULA.
Use the included accessories to waterproof the cable connection, installing them as shown below. Ensure that the O-ring is in place (and not twisted) between the pigtail and the housing, and lock the housing and pigtail together with a quarter-turn. Using an Ethernet cable without a boot or strain relief is best for fitting easily within the housing.
For more information on drip loops and preventing water damage, please visit our Preventing Water Damage article.
Wiring the Camera
The camera needs power and a network connection to register. For easy deployment, use a Power over Ethernet (PoE) device.
Mounting Guide
For the R520, we offer a junction box, a corner bracket, and a pole bracket for mounting. A complete list of our accessories can be found here.
Junction Box
To take the top off the junction box, remove the screws and use a good amount of force to pull off the front plate. Next, remove the rubber gasket from the front hole and feed the pigtail cable through the front of the mount.
Figure 1.) R520 Junction Box
Pole Bracket
To mount an R520 to a pole (Items required: R520, R520 Junction Box, Pole Bracket):
1. Remove the top plate of the R520 junction box by removing the 4 screws. |
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2. Remove the rubber gasket from the top plate of the junction box. |
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3. While leaving the front plate off, mount the junction box to the pole bracket. |
4. Route the R520 pigtail cable through the gasket. Insert the cable gasket assembly back into the plate. |
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5. Mount the R520 camera to the top plate of the junction box. |
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6. Connect the pigtail to the PoE cable. Use the waterproofing kit for weatherproofing. |
7. Screw the top plate of the pole bracket back to the junction box. |
Corner Bracket
To mount an R520 to a corner (Items required: R520, R520 Junction Box, Corner Bracket):
1. Remove the top plate of the R520 junction box by removing the 4 screws. |
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2. Remove the rubber gasket from the top plate of the junction box. |
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3. While leaving the front plate off, mount the junction box to the corner bracket. |
4. Route the R520 pigtail cable through the gasket. Insert the cable gasket assembly back into the plate. |
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5. Mount the R520 camera to the top plate of the junction box. |
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6. Connect the pigtail to the PoE cable. Use the waterproofing kit for weatherproofing. |
7. Screw the top plate of the corner bracket back to the junction box. |
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Registration Methods
Once you have powered up your camera, registering it can be done from the mobile app or the web console. Ensure the camera has the correct LED status that indicates it's ready to be registered. A full explanation of all LED statuses can be found here.
You can register a camera either from the mobile app (download links below) or via the web.
Click here to jump to the appropriate section for registration: Mobile App or Web Console.
Mobile App
1. Log in to the app and click "Register Devices" from the home screen. This will launch the registration wizard, which will guide you through the registration process step by step.
2. Select "Any Camera" underneath the section titled "Register via QR Code."
3. Select the location where you'd like the camera to be registered. If you haven't created a location within your console yet, you can do so by clicking "Add New Location" at the bottom of this page.
Note: If you don't see the location you are looking for, filter the results by clicking the "filter" button in the top right. You can learn more about Managing Locations here.
4. Select the camera connection type: Ethernet
5. The last screen will display a QR code. Once the camera has powered on, show the QR code to it (a few inches from the lens is good). You'll know the camera has accepted the QR code when you hear an audible click from the device and the IR LEDs flash.
Note: If you do not hear a click, try moving the phone toward and away from the camera.
Web Console
1. To register a camera from the web console, go to the "Devices" tab and select "Register Cameras."
If this is the first camera you are registering, you'll need to add a location first, either during this wizard or by selecting the Locations tab and choosing "Add Location."
2. When the registration window pops up, the first prompt asks you to enter your mobile number to receive a link to download the mobile app. If you would prefer to register via the web console, you can ignore this first step and click "Next" at the bottom right.
3. Select the location where these cameras will be registered and click "Next."
4. Select Ethernet for the camera connection type.
5. Select which roles will have access to these devices. You can choose between no access, view-only access, or full management permissions.
6. Select a policy to assign to these cameras and click "Next." (If you would prefer to have different policies applied to multiple cameras, leave the policy selection blank.)
7. The final screen will display the QR Registration Code. Show this QR Code to any camera that is powered and connected to the internet, and it will register accordingly.
Note: If you do not hear a click, try moving the phone toward and away from the camera, or try a different camera lens.
Helpful Links
- Wiring New Rhombus Cameras
- Managing Locations
- Device LED Statuses
- Networking Best Practices
- End User License Agreement
Contact Support or Sales
Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.
Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.
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