R360 Camera Setup

This article includes: 

• Prerequisites
• Wiring the Camera
• Mounting Guide
  • Corner Bracket
  • Pole Bracket
  • Arm Mount
  • Ceiling Mount
  • Extension Rod
  • Pendant Cap
• Registration Methods
  • Mobile App
  • Web Console
• Notes about Wi-Fi Registration
• Helpful Links
• Contact Support or Sales

Prerequisites

Before you can register a Rhombus camera, you will need the following:

• Rhombus Console Account
• Mobile Phone with downloaded Rhombus App (Android or iOS)
• Camera connected to network and power
• Locate the provided waterproofing kit (to learn more on installation, please reference this article)

Wiring the Camera

The camera needs power and a network connection to register. The easiest method to achieve this is to use a Power-over-Ethernet (POE) device. However, a solar + cellular setup is also possible for remote deployments. Please see this article for specifics.

Mounting Guide

For the R360, we offer a variety of mounting accessories, which are detailed here. We have also included some pictures and insights below into the types of accessories we offer for this model. 

Corner Bracket

Below is an image of the corner bracket lined up with the Arm Mount aligned to the appropriate holes.

Pole Bracket

Below is an image of the pole bracket with the Arm Mount aligned to the appropriate holes. 

Arm Mount

Below is a photo of the arm mount screwed to the Pendant Cap. The Arm can also have an Extension Rod attached to it. 

Ceiling Mount

Below is a picture of the Ceiling Mount screwed to the Pendant Cap. The Ceiling Mount can also have an Extension Rod attached to it. 

Extension Rod

Below is a picture of the Extension Rod screwed to the Ceiling Mount and the Pendant Cap. The Extension Rod can also be used with the Arm Mount. 

Pendant Cap

Below is a picture of the Pendant cap with and without the R360 to show the mounting holes. 

Registration Methods

Once your camera is wired correctly and has the correct LED status indicating it's ready to be registered, you can register it from our mobile app (download links here) or via the web console.  

Mobile App

1. Log in to the app and click "Register Devices" from the home screen. That will launch the registration wizard which will guide you step by step through the registration process. 

2. Select the registration method labeled "Register via QR Code."

3. Select the location you want the R360 registered to. If you do not see it on this drop-down list, you'll need to select the "Add New Location" button at the bottom of the page, or exit out of this process and create a location with the normal pathway.  

Note: If you don't see the location you are looking for, filter the results by clicking the 'filter' button a the top right. You can read more about Managing Locations here. 

4. Select the appropriate role access for the R360 so that the correct users can access it.

Click here for more information on how to configure this. If changes are desired, roles can be configured after registration. 

5. Select the camera connection type: Ethernet or Wi-Fi.

Note: The R360 does not have built-in wifi antennas, so a Wi-Fi connection must use an adapter. For more connection information, please click here. If a wifi connection is desired, please ensure the network name and password match both case and spelling, or the camera will not connect. 

6. The last screen will display a QR code which you can then show to one or more cameras. Display the QR code to the camera (a few inches from the lens is good).

Note: If you do not hear a click, try moving the phone toward and away from the camera.

You'll know the camera has accepted the QR code when you hear an audible click and the red IR LEDs flash. You can also check the status LEDs on the camera's board. This LED will change from flashing blue to flashing green when it accepts the QR code. Once the registration process is complete, the camera will have a solid blue LED. This generally takes 1-2 minutes.   

If the status LEDs do not change to solid blue, then a network issue may be present. Try unplugging the camera and going through the above steps again. If it still doesn't work and you're using WiFi, ensure your WiFi network supports the requirements listed here. If you're using Ethernet, try plugging a laptop into the Ethernet connection to ensure it can connect to the internet.

Web Console

To register a camera from the web, go to the "Devices" tab and select the "Register Cameras" button at the top of the "Cameras" section. 

If this is the first camera you are registering, you'll need to either add a location during this process or exit and navigate to the "Locations" tab and follow the normal process.  

Notes about Wi-Fi Registration

There are a couple of network prerequisites if you are using the Rhombus WiFi adapter for internet connectivity:

• The network must have 2.4GHz enabled.
  • 802.11 b/g 
  • Note: The cameras do not support the 5GHz band.
• The network must support one of the following authentication protocols:
  • WPA2 Personal
    • WPA2-PSK (AES)
    • WPA2-PSK (TKIP)
  • WEP
• Please contact support if you use an unsupported authentication protocol, as new ones, including RADIUS authentication, are in development.
• The network does not use a captive portal.

Helpful Links

• Wiring New Rhombus Cameras
• Device LED Status Meaning
• Managing Locations
• Role Creation and Management

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.