Logs & Reports

Topics included in this article:

• Overview
• Audit Logs
• Diagnostic Logs
• Device Inventory
• Device Up/Down Time
• Bandwidth
• Access Control Events
• Heat Maps
• Rules Trigger Events
• Alarm Monitoring Reports
• Helpful Links
• Contact Support or Sales

Overview

All logs and reports can be found in the "Logs & Reports" tab within the Rhombus console. Logs and reports can be downloaded by clicking in the upper right corner of an individual page.

Audit Logs

Audit Logs contain a table where each entry is an action taken in the console. The table will contain values that inform you of which user performed the action, the action taken, which object was the target, which IP initiated the action, the location of the IP, and the timestamp when the action took place.

This feature is useful for effectively tracking user activity, administrative operations, mitigating risks, and meeting compliance standards.

Diagnostic Logs

The Diagnostic Logs page contains a table with the activity associated with hardware devices and third-party integrations. In the table, you will find the date and time of the activity, the device by name, and the type of activity.

Below is a list of diagnostic activities that assist users in troubleshooting. 

Device Inventory

The device inventory log provides a full list of all devices registered to your Rhombus Console. The list includes model, device name, registered location, serial number, its registration date, IP address, external IP, MAC address, firmware status, and connected status.

Device Up/Down Time

The device up/down time log allows you to view connected history, cloud retention, and local video retention for the devices in your console. If you're unsure whether a camera has maintained its connection to the network or properly retained footage, you can use this report to verify those details.

Bandwidth

For more information on bandwidth reports, see our in-depth article on Camera Bandwidth.

Access Control Events

The access control events log provides visibility to all access control events in your organization. Search broadly for all event types and all users or search in a more granular way, by user, location, door, or by specific events.

Heat Maps

For more information on heat map reports, see our article on Camera Heat Maps.

Rules Trigger Events

The rules trigger events log stores 30 days worth of all events triggered by rules created in the console. If desired, search by date range and/or by specific rules.

Alarm Monitoring Reports

Alarm monitoring reports provide a brief overview of the alarm monitoring stats for your organization. These include the total number of verifications per location and the used verifications per month. You can choose to view verifications by yearly reports or monthly reports.

Helpful Links

• Logging into the Rhombus Console
• Camera Bandwidth
• Camera Heat Maps
• Trust, Security, and Compliance
• General Onsite Troubleshooting Procedures

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.