Updating Camera Firmware

Topics included in this article:

• Overview
• Setting a Firmware Update Schedule
• Manually Update Firmware
• Check and Update Firmware on the Mobile App
• Helpful Links
• Contact Support or Sales

Overview

Rhombus devices receive regular firmware updates that include security improvements, performance enhancements, bug fixes, and new features. Firmware updates are typically released monthly, though critical updates may be deployed as needed.

Administrators can configure automatic firmware update schedules to minimize network disruption, manually update individual devices, and verify firmware versions through both the web console and mobile app. This article explains how to schedule updates, manually update device firmware, and check firmware status across supported Rhombus devices.

Setting a Firmware Update Schedule

1. Navigate to "Settings" and click "Firmware Updates."

2. Select the days you'd like your devices to update. Updates will only occur if there is one available. Your devices will update one at a time, beginning at the selected start time. If the updates are unable to finish within the chosen time duration, they will stop until the next scheduled opening. Click "Save" when finished.

Note: Click the "Access Control Firmware" tab to set the schedule for Access Control-specific devices.

Manually Update Firmware

1. Navigate to "Devices" and select the device you wish to check the firmware version for.

2. Scroll down to "Settings & Details" and select "More details." Look for the section that has firmware details. If firmware is up-to-date, you will only see "Firmware Version" and "Firmware Update Available" will be 0. If you have the proper console permissions and the firmware is outdated, the "Latest Firmware Version" will populate with clickable text that reads "Update Firmware (x Versions Behind)" where x represents the number of firmware versions the device is behind. Click the link to update.

Check and Update Firmware on the Mobile App

1. Log in to the mobile app and tap "Devices."

2. Tap a camera.

3. Tap the video player, then tap the "Settings" icon in the upper-right corner.

4. Tap the "Details" tab and scroll down to the firmware section.  If you have the proper console permissions and the firmware is outdated, the option to "Update Firmware" will replace the words "Firmware is Up to Date."

Helpful Links

• General Onsite Troubleshooting Procedures
• Logging in to the Rhombus Console
• Device Settings and Information

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.