Updating Camera Firmware

Topics included in this article:

• Rhombus Firmware
• Setting a Firmware Update Schedule
• Manually Update Firmware
• Check Firmware Version
• Check and Update Firmware on the Mobile App
• Helpful Links
• Contact Support or Sales

Rhombus Firmware

The Rhombus ecosystem provides regular firmware updates for its devices, which include security patches, feature enhancements, and more. These updates are released approximately once a month.

Setting a Firmware Update Schedule

To minimize network interference, firmware updates can be scheduled for specific times and days of the week. 

1. Navigate to "Settings" and select "Firmware Updates."

2. Select the days you'd like your devices to update (this will only occur when an update is available). Your devices will update one at a time, beginning at the selected start time. If the updates are unable to finish within the chosen time duration, they will stop until the next scheduled opening.

Click the "Access Control Firmware" tab to set the schedule for Access Control-specific devices. 

Manually Update Firmware

1. Navigate to "Devices" and select the device you wish to check the firmware version for.

2. Scroll down to "Settings & Details" and select "More details." If you have the proper console permissions and the firmware is outdated, the option to "Update Firmware" will replace the words "Firmware is Up to Date."

Check Firmware Version

1. Navigate to "Devices" and select the device you wish to check the firmware version for.

2. Scroll down to "Settings & Details" and click "More details." The firmware information will be listed on the right-hand side.

Check and Update Firmware on the Mobile App

1. Click on "Devices" and then select "Cameras."

2. Click on the camera you wish to check or update firmware for.

3. Tap on the main footage and select the settings icon.

4. Select the "Details" tab and scroll down to the firmware section.  If you have the proper console permissions and the firmware is outdated, the option to "Update Firmware" will replace the words "Firmware is Up to Date."

Helpful Links

• General Onsite Troubleshooting Procedures
• Logging in to the Rhombus Console
• Device Settings

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.