Updating Camera Firmware

Topics included in this article:

• Setting a Firmware Update Schedule
• Manually Updating Firmware
• Helpful Links
• Contact Support or Sales

The Rhombus ecosystem provides regular device firmware updates which include security patches, feature updates, and more. These updates are released approximately once a month to continually improve the cameras and features included with them.

Setting a Firmware Update Schedule

To minimize network interference, firmware updates can be scheduled for specific times and days of the week. 

1. To set a firmware update schedule navigate to Settings -> Firmware Updates (circled in red below).

2. Select the days you'd like your devices to update (this will only occur when an update is available). Your devices will update one at a time, beginning at the selected start time. If the updates are unable to finish within the chosen time duration, they will stop until the next scheduled opening.

Manually Update Firmware

To check the firmware version a camera is running, navigate to that camera in the console and scroll down to Camera Details & Settings. Click "More Details." The firmware version will be on the right-hand side.

Note: If you have proper permissions, the option to "Update Firmware" will be here as well. 

Helpful Links

• General Onsite Troubleshooting Procedures
• Logging in to the Rhombus Console
• Device Settings

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.