Physical and Visual Tamper

Topics included in this article:

• Overview
• Physical Tamper
• Visual Tamper
• Setting Tamper Alerts and Notifications
  • Alert Policies
  • Alert Notifications
• Helpful Links
• Contact Support or Sales

Overview

Rhombus devices can detect physical and visual tampering to help identify when a device has been moved, impacted, or its field of view has been obstructed. This article explains the differences between Physical and Visual Tamper and how to configure Alert Policies and notifications for tamper events.

Physical Tamper

Physical Tamper alerts are generated when a device is moved, rotated, or suddenly impacted by an object or person. These alerts provide proactive notifications when a device may have been physically tampered with.

Physical Tamper is available for the A100, R120, R170, R200, R230, and R600.

Visual Tamper

Visual Tamper detects when a camera's field of view is obstructed or altered, such as when the camera dome is covered or obscured. The feature uses the camera's normal field of view as a reference and generates an event when a significant visual change is detected.

Visual Tamper is available on all Rhombus cameras once enabled.

Setting Tamper Alerts and Notifications

To receive tamper alert notifications, ensure an alert policy is created and assigned to the applicable cameras or Audio Gateways and that your notification settings are enabled for these alert types.

Alert Policies

1. To set up an alert policy, log in to the Rhombus Console, navigate to "Settings," then click "Manage" below "Policies."

2. On the "Manage" page, click "Add Policy" in the upper-left corner to create a new policy, or click the name of an existing policy to edit it.

3. Select the tamper events you want to be notified about, choose a schedule for when the events should trigger alerts, then click "Save."

Note: Once the alert policy is saved, assign it to the devices for which you want to enable tamper alerts.

Alert Notifications

For more information about configuring notifications for individual users, see the User-Based Alert Notifications article.

Helpful Links

• Creating and Assigning Alert Policies
• User-Based Alert Notifications
• Pause/Snooze Notifications
• Console Features & Licensing
• Interacting with the Timeline

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.