Physical and Visual Tamper

Topics included in this article:

• Physical Tamper
• Visual Tamper
• Setting Tamper Alerts and Notifications
  • Alert Policies
  • Alert Notifications
• Helpful Links
• Contact Support or Sales

Physical Tamper

Physical tamper alerts are caused when the device's structure moves, spins, or is suddenly impacted by other objects and people. This alert provides a user with proactive notifications for a device that has been physically tampered with. Currently, Physical Tamper is available for our A100, R120, R170, R200, and R230 devices. 

Visual Tamper

This feature is handy for detecting when the camera's field of view has been tampered with, like when someone covers the dome with spray paint. This feature works by using the full view of the camera window as a reference, and when it becomes "covered," the system will flag and mark the detection time. All of our Rhombus cameras have the ability to detect visual tamper once enabled. 

Setting Tamper Alerts and Notifications

To receive tamper alert notifications, you must ensure that an alert policy is created and assigned to the specific camera or audio gateway and that your notification settings are enabled for these alert types.

Alert Policies

To set up an alert policy, log in to the Rhombus Console > Settings > Alert Policies.

From there, you can either create a new policy or edit a previous one. You must select the intended tamper events for which you want to be alerted and then assign a schedule, as shown below.

Alert Notifications

To set up alert notifications for a specific user, log in to the Rhombus Console > Settings > Manage Notifications > Specific User.

From there, you must set a time frame, the location(s)/device(s) for which you want to be notified and a notification delivery avenue. Once that is completed, you can select the alert types for which you want to be notified, as shown below.

Helpful Links

• Creating and Assigning Alert Policies
• User-Based Alert Notifications
• How to Snooze/Pause Notifications
• Features
• Interacting with the Timeline

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.