User-Based Alert Notifications

Topics included in this article:

• Personal Alert Notifications
• Setting Up User Alert Notifications (for Super Admins)
• Notification Defaults
• Helpful Links
• Contact Support or Sales

Note: User-based alert notifications are highly dependent on alert policies. If you still need to configure an alert policy, we recommend reviewing our article on Creating and Assigning Alert Policies.

Personal Alert Notifications

The Rhombus console allows you to customize the type of alerts you receive and when they can be sent.

1. To begin managing your alert notifications, log in to the Rhombus console, click your initials in the upper-right corner, and select "Alert Notifications."

2. Next, click "Add another time frame."

3. The following menu will allow you to set parameters for when your user account will be available to receive alerts.

4. The first two columns, labeled "Hours" and "Days," work in tandem. Selecting "All Day" will send you alerts anytime during the selected days. If you would like to receive alerts during specific time windows, choose "Custom Time" and edit the times using the drop-down menus.

5. The next column, labeled "Get Alert Notifications For," allows you to customize precisely which devices you want to receive alerts from. By default, all devices and locations will be selected. De-selecting this option will enable you to specify which locations and which devices within those locations can alert you.

Checking the box next to the location name will select all the devices within that location. Opening the drop-down menu for a location will present a list of each device at that location, which can be selected individually.

Additionally, each device has specific alert types that you can be notified of. For example, you can be notified if a camera disconnects, if a sensor has a low battery, if an environmental sensor detects vape, etc. Each device has several alert types; customizing these ensures you only receive relevant alerts.

6. The column titled "Location Level Notifications" allows you to enable Lockdown or Third-Party Device notifications for the locations in your console.

7. In the last column, titled "Send Notifications Via," you must select how you'd like to receive your notifications: by email, text message, browser notification, and/or as a push notification through the mobile app.

Note: When enabling text message notifications, a toggle to include a link to relevant footage in the text message will appear at the bottom of the page.

8. "Adding Another Row" allows you to select another grouping of devices with a new notification type that will be on the same notification schedule.

Example: For Location A, you want to receive camera-only alerts, but for Location B, you want to add sensor alerts. 

9. "Add Another Time Frame" allows you to create another notification schedule altogether. 

Example: For Location A, you have a Monday-Friday notification schedule, and for Location B, you have a Saturday-Sunday schedule. 

10. Once you've finished customizing when and how you'd like to receive alert notifications, click "Save" in the upper-right corner.

Setting Up User Alert Notifications (for Super Admins)

As a Rhombus Administrator, you can customize when employees are available to receive notifications.

1. Navigate to "Settings" and click "Manage Notifications."

2. Once there, select the user whose notifications you'd like to manage or click "Add User" in the upper-right corner to create a new user and manage their notifications.

3. You'll be presented with a screen similar to the "Alert Notifications" page in your user settings. Follow steps 3-10 outlined in "Personal Alert Notifications" to adjust the notifications of the individual you selected.

Notification Defaults

As a Rhombus Administrator, you can batch-assign default notifications to multiple users. Those users will not need to set up their notifications, as you can customize when and how they'll receive them. This is useful for admins who want to set up a default notification schedule for new users. Rhombus Administrators can also grant users access to modify their own alert notifications later.

1. To set up default notifications, navigate to "Settings," "Manage Notifications," and make sure  "Notification Defaults" is highlighted in the upper-right corner.

2. On the "Notification Defaults" page, you are presented with a notification template similar to the Alert Notification page in "User Settings." Follow steps 3-10 outlined in "Personal Alert Notifications" to complete creating a default notification schedule.

Helpful Links

• Alert Types
• Creating and Assigning Alert Policies

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.