User Notification Settings

Topics included in this article:

• Overview
• Personal Alert Notifications
• Health Notifications
  • Health Notifications Setup
  • Health Notification Rules
• Setting Up User Alert Notifications (for Super Admins)
• Notification Defaults
• Helpful Links
• Contact Support or Sales

Overview

The Rhombus Console allows you to customize how and when alert notifications are delivered so you only receive the alerts that matter most. This article explains how to configure personal alert notification schedules, choose specific devices and alert types, select delivery methods such as email or text message, and create multiple notification time frames.

Note: User-based alert notifications are highly dependent on alert policies. If you haven't yet configured an alert policy, we recommend reviewing our article on Creating and Assigning Alert Policies.

Personal Alert Notifications

1. To begin managing your alert notifications, log in to the Rhombus Console, hover over your initials in the upper right corner, then click "Alert Notifications."

2. Click "Add Time Frame."

3. The following menu lets you configure when your user account is available to receive alerts.

4. The first two columns, labeled "Hours" and "Days," work in tandem. Selecting "All Day" will send you alerts anytime during the selected days. If you would like to receive alerts during specific time windows, choose "Custom Time" and edit the times using the drop-down menus.

5. The next column, labeled “Get Alert Notifications For,” allows you to customize exactly which devices you want to receive alerts from. By default, all devices and locations are selected. Deselecting this option allows you to specify which locations — and which devices within those locations — can send you alerts.

Checking the box next to a location name selects all devices within that location. Opening the drop-down menu for a location displays a list of each device at that location, which can then be selected individually.

Additionally, each device has specific alert types that you can choose to be notified about. For example, you can receive notifications if a camera disconnects, a sensor has a low battery, or an environmental sensor detects vape activity. Each device includes several alert types, and customizing these settings helps ensure you receive only relevant alerts.

6. The column titled "Location Level Notifications" allows you to enable Lockdown or Third-Party Device notifications for the locations in your console.

7. In the last column, titled "Send Notifications Via," you must select how you'd like to receive your notifications: by email, text message, browser notification, and/or as a push notification through the mobile app.

Note: When enabling text message notifications, a toggle to include a link to relevant footage in the text message will appear.

8. "Adding Another Row" allows you to select another grouping of devices with a new notification type that will be on the same notification schedule.

Example: For Location A, you want to receive camera-only alerts, but for Location B, you want to add sensor alerts. 

9. "Add Another Time Frame" allows you to create another notification schedule altogether. 

Example: For Location A, you have a Monday-Friday notification schedule, and for Location B, you have a Saturday-Sunday schedule. 

10. Once you've finished customizing when and how you'd like to receive alert notifications, click "Save" in the upper-right corner.

Health Notifications

Health Notifications allow users to receive updates about the operational state of their Rhombus devices, including connectivity issues, recording interruptions, and cloud backup status. Unlike Alert Notifications, which notify users of security events and detected activity, Health Notifications focus on device performance and operational issues.

Health Notifications can be configured for individual users, while Health Notification Rules allow administrators to define specific conditions that trigger notifications.

Health Notifications Setup

Users can customize their Health Notifications to receive updates about specific devices and events during selected days and times. Similar to Alert Notifications, users can configure their notification schedules, select locations and devices, and choose how notifications are delivered.

1. Navigate to "Settings," then click "Manage" below "Notifications."

2. Select the user whose notifications you want to configure, then click the "Health Notifications" tab.

3. Click "Add Time Frame" to create a new notification schedule.

4. Configure the following settings:

• Hours: Choose All Day or Custom Time to specify when notifications should be received.
• Days: Select the days of the week when notifications should be received.
• Get Health Notifications For: Select the locations, devices, and health events for which the user should receive notifications.
• Send Notifications Via: Select the preferred notification methods, including Email, Mobile App, Browser, Text Message, or Microsoft Teams.

5. Click "Save" in the upper-right corner to apply the changes.

Note: Some Health Notifications are triggered only when the conditions of a configured Health Notification Rule are met. These rules must be configured separately under the Notification Rules tab.

Health Notification Rules

Health Notification Rules allow administrators to define conditions that trigger notifications when device health issues persist for a specified period. Unlike immediate device connection and disconnection notifications, these rules help identify ongoing issues, such as devices remaining offline, delayed cloud backups, or interrupted recordings.

Note: Creating a Health Notification Rule does not automatically configure notification delivery for individual users. Users must have the corresponding Health Notifications enabled in their notification settings to receive notifications when a rule is triggered.

1. Navigate to "Settings," then click "Manage" below "Notifications."

2. Select the "Health Notifications" tab along the top of the page, then click "Notification Rules."

3. Select one of the available rule templates or click "Or create your own rule" to configure a custom rule.

4. If creating a custom rule, select one of the following rule types:

• Device Offline: Triggers when a device remains offline for a specified duration.
• Cloud Backup Behind: Triggers when a camera's cloud backup falls behind for a specified duration.
• Recording Failure: Triggers when a camera is online but is not saving footage locally.

5. Configure the rule settings, then click "Save" when finished.

• For How Long: Specify how long the issue must persist before triggering a notification.
• Where: Select the locations or devices where the rule should apply.
• Advanced Options: Configure additional options, such as sending a notification when the issue is resolved.

Setting Up User Alert Notifications (for Super Admins)

As a Rhombus admin, you can customize when employees are available to receive notifications.

1. Navigate to "Settings," and click "Manage" below "Notifications."

2. Once there, select the user whose notifications you'd like to manage or click "Add User" in the upper-right corner to create a new user and manage their notifications.

3. You'll be presented with a screen similar to the "Alert Notifications" page in your user settings. Follow steps 3-10 outlined in "Personal Alert Notifications" to adjust the notifications of the individual you selected.

Notification Defaults

As a Rhombus admin, you can batch-assign default notifications to multiple users. Those users will not need to set up their notifications, as you can customize when and how they'll receive them. This is useful for admins who want to set up a default notification schedule for new users. Rhombus admins can also grant users access to modify their own alert notifications later.

1. To set up default notifications, navigate to "Settings," "Manage Notifications," and make sure  "Notification Defaults" is highlighted in the upper-right corner.

2. On the "Notification Defaults" page, you are presented with a notification template similar to the Alert Notification page in "User Settings." Follow steps 3-10 outlined in "Personal Alert Notifications" to complete creating a default notification schedule.

Helpful Links

• Alert Types
• Creating and Assigning Alert Policies

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.