Logging in to the Rhombus Console

Topics included in this article:

• Overview
• Welcome Email
• Mobile App
• Rhombus Website
• Multi-Org Login
• Recommended Browsers
• Troubleshooting Login Issues
• Helpful Links
• Contact Support or Sales

Overview

The Rhombus Console can be accessed through the web or the Rhombus Mobile App, providing secure access to your organization's devices, video footage, and security features from virtually anywhere. Whether you're signing in for the first time, accessing the console from a browser or mobile device, or switching between multiple organizations, the login process is designed to be simple and secure. This article explains the available sign-in methods, recommended web browsers, and common troubleshooting steps for resolving login issues.

Welcome Email

When a user account is first created in the Rhombus system, a Welcome email is sent to the user's email address. Click "Create My Account" in the Welcome email to create a password for your account.

After clicking "Create My Account," you are prompted to enter your email address. Enter your email address, then click "Continue." On the following screen, enter your desired password, then click "Continue."

Mobile App

Once your account has been created, you can sign in to the mobile app. Download the "Rhombus Console" app from your device's app store (available for iOS and Android). The first time you open the app, enter your email address and tap "Continue." Then, enter your password and tap "Continue."

Rhombus Website

You can sign in to the Rhombus Web Console by navigating to https://console.rhombus.com/login. Alternatively, you can sign in by going to https://www.rhombus.com/ and clicking "Console Sign In" in the upper-right corner of the page.

Multi-Org Login

If your email address has been used to create users in multiple organizations, you will be presented with a list of consoles to sign in to once your password has been accepted.

Once you have logged into the console, you can switch to another organization by clicking your initials in the upper-right corner and selecting the other organization.

Recommended Browsers

When using the Rhombus Web Console, we recommend one of the following web browsers:

• Google Chrome (recommended for the best experience)
• Firefox
• Microsoft Edge
• Safari (version 10.1 or later; not all features are supported)

Troubleshooting Login Issues

If you experience issues signing in to the Rhombus Console, try clearing your browser's cache and cookies. If the issue persists, verify that your email address is entered correctly, then reset your password.

Helpful Links

• Reset Your Rhombus Console Password
• Manage Users
• Supported Web Browsers & Mobile OS

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.