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Assa Abloy Wireless Lock Integration

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Overview

Certain wireless locks offered by Assa Abloy can be integrated with a Rhombus Door Controller (DC20) via the use of an Aperio communication hub. For more information on what devices are best for your use case, please contact Assa Abloy support.

Assa Abloy Setup

Prerequisites:

  • Assa Abloy Programming Application
  • Assa Abloy Aperio communication hub
  • DC20 IP Address

 

1. Log into the Aperio Programming Application, and configure the AH40, which utilizes a dongle. For more detailed information on this application, please review the Aperio Online Programming Application Manual.

2. Pair the supported Assa Abloy locks to the communication hub using the Aperio Online Programming Application.

3. Configure the hub (AH40) to connect to the door controller by setting the EAC IP. Remember to “Enable TLS”.

4. Set “Status Report Interval” to 1 hour. This configures how often the lock/sensor should report its status to the communication hub and is used to determine whether the lock is "offline." The paired locks must also be configured to report their status at a cadence that supports the hub’s expected reported interval.

5. After the hub has been paired with Rhombus, switch the "Security Mode" from "Manufacturer Mode" to "Customer Mode."

Rhombus Console

Prerequisites:

  • Aperio Hub configured to connect to the DC20
  • Rhombus Account

Registration

1. Navigate to "Settings," "Third-Party Integrations," and select "Aperio."  

2. Communication hubs that have been detected will appear here. There will be one record per communication hub hardware.  

3. Under the "View Host Controllers" tab, you can select a Rhombus door controller to get information. This includes the IP Address that will be needed in the Aperio application. 

4. Next, navigate to the "Manage Hubs" tab to view and manage the communication hub details. 

  • Discovered Aperio Hubs - The ID will be a partial MAC Address; ensure you know the specific MAC Address for the communication hub that you are working with.
  • Registration Status - There are several registration statuses that the communication hub may be in.
    • Discover: The communication hub is available.
    • Pairing: Actively pairing with a DC20.
    • Configured: Fully registered.  
  • Connectivity - Shows if the Rhombus system is picking up any issues with communication hub connectivity.  
  • Diagnostic Trouble Code (DTC) - An error code that the communication hub is reporting.
  • Actions - Restart is a reboot command for the communication hub.  “Restart” can be issued as long as there is a record, regardless of the registration status. Register is an action that exists only when the communication hub is in a discovered state or if there is an error. Click this to register the communication hub.  Aperio gateways can only be reboot through the Rhombus console if they have an active connection to the DC20. 
  • Firmware - Lists the current firmware version the communication hub is running.  "UNKNOWN" indicates that the controller has not been able to confirm the connected device's firmware.  The "UNKNOWN" status should be temporary unless there are communication issues. 

Note: Rhombus is not informed to what the latest firmware version is.

5. To complete registration, click "Register" next to the communication hub. This will switch the status to "Pairing." When completed, the status will update to Configured.  The process should take no longer than a couple of minutes.  

Note: If pairing fails, an "OEM ERROR" code will be visible.  click "Register" again to retry.  A reboot can be issued directly from Rhombus console if the connectivity indicates a healthy connection otherwise manually power cycle the hub.

6. Once the communication hub is registered and configured, the option to "Unregister" will appear. This option will only be available if no doors are associated with the hub.

Door Configuration

Registering an Aperio Door will require the use of a Rhombus door license. 

1. Once a communication hub has been registered, move to the "Connect Doors" tab within the Integration page on the Rhombus Console. Doors can be registered after registering the communication hub. The doors listed in discovery are those that have been paired with the Aperio hub.

2. Click "Register Door" under the Actions column. 

4. Once a door has been fully registered, two additional actions will appear: "Delete Door" and "Configure Door."

5. To further configure a door, click "Configure Door" and follow the prompts. 

Batch Add Doors

Click "Batch Add Doors by Hub" to add multiple doors at once associated with a single communication hub. Ensure that the required number of licenses to add the doors are met.

Door Page

1. Navigate to the "Devices" tab and select "Doors."

2. By default, the Rhombus Access Controlled door is named using the last 3 bytes of the ethernet MAC Address of each Aperio wireless lock. This can be edited. Once edited, it’s important to ensure you keep a list of these changes, as the ID in the integration configuration will remain the MAC Address.  The true ID of the Aperio lock will always be available under the Door Detail Settings:

3. Once setup is complete, the door will have similar functionality to a Rhombus door. You will need to set a schedule and grant access.  

4. If the wireless lock does not have a DPI sensor or lock/unlock state sensor, some of the functionality that requires those sensors will show as "unknown."

Credentials

  • Wave-to-Unlock will not work with an Assa Abloy door.
  • Remote unlock will still be available through the mobile app for these doors. If users intend to use the mobile app, ensure their user is configured for remote unlock and that remote unlock is enabled for the door(s).  This functionality requires enablement both on the Rhombus side as well as the Aperio side.
  • Card credentials can also be used. A Rhombus Secure Card can be configured for use with the wireless lock, but it will not have the additional layer of Rhombus security when used with third-party locks. A Rhombus Secure Card must be used with a Rhombus Reader to take advantage of the added layer of security.
  • Pin codes of up to 16 digits are supported.  Aperio Locks require a fixed pin length, configured through the Aperio Programming Application.
     

Troubleshooting

  • Anything wired directly to the DC20 cannot be associated with Assa Abloy wireless doors.  
  • Force open and ajar time is only supported if the lock device has a DPI. Not all features will work if the wireless lock is missing specific sensors. Ensure the lock you are using has all the supported sensors.  
  • If there are issues with loading, check how many doors are connected to one Hub. If the communication hub is overloaded, it will reboot. If frequent reboots occur, you may need to purchase an additional Hub to associate with a separate DC20 to split the doors to improve connection. Rhombus recommends connecting up to 8 doors per hub for best results.  A door controller can support up to 8 hubs, for a total of 64 doors.  
  • Rhombus reporting of the connected state is not realtime and may show green even though the wireless lock is not connected.  If the communication hub notices a disconnect, it will report it, but the timeliness of the notification depends on the reporting interval configured in each lock and the hub's status interval configuration.
  • Battery life of the locks can be affected by the UHF polling rate. More frequent polling reduces battery life.
    • UHF polling rate will directly affect the duration it takes for remote unlock to work. When using remote unlock, it is recommended to set this polling rate to be around 5 seconds to reduce the wait time for the remote unlock action.
  • Lost connect to lock - this warning comes up when the hub cannot speak to the lock. Rhombus recommends reaching out to Assa Aboly to assist troubleshooting the lock to hub connection.
  • Lock to hub connection runs on the 2.4 GHz band, so any noise on this band or distances that are too long between the lock and hub may affect connection. 

Helpful Links

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.

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