Topics included in this article:
Overview
When a camera is unregistered from your console, Cloud-Archived footage is no longer accessible unless certain steps are taken before unregistering the device. These steps allow a camera to be removed from your console while preserving the footage stored in the cloud. The footage will follow its original expiration schedule.
Retain Cloud Footage
In order to retain cloud footage, the camera needs cloud archiving enabled through an Enterprise license prior to unregistering.
For more information on camera features, please refer to our article on Console Features & Licensing.
Steps to retain Cloud Footage:
- Confirm that the included or "Additional Cloud Archiving" feature is enabled on the camera.
- Contact Rhombus Support to enable the archive option for your organization.
- After Rhombus Support has confirmed archiving is enabled, select the "Archive this camera" checkbox when unregistering the camera.
Note: Archived footage will use the enterprise license assigned to the device you are archiving. In order to maintain access to this footage, do not delete this license until the archived footage has expired.
Accessing Archived Footage
After unregistering the device, you can access the stored footage through the console for the number of days equal to the additional cloud archive duration (30/60/90 days). The camera will be unregistered, but you can still select it from the "Devices" tab. Once you select the device, you can then scrub through the timeline.
Once the archived footage has expired, you will need to remove the assigned license and inform your sales representative.
Helpful Links
Contact Support or Sales
Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.
Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.
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