Topics included in this article:
- Overview
- How to Retain Cloud Footage
- Accessing Archived Footage
- Helpful Links
- Contact Support or Sales
Overview
When a camera is unregistered from your console, Cloud-Archived footage is also deleted unless certain steps are taken before unregistering the device. These steps allow you to remove a camera from your console while preserving the footage stored in the cloud.
To ensure the footage is retained, these steps must be taken BEFORE the device is unregistered.
How to Retain Cloud Footage
Before unregistering a camera, it must have an Enterprise license applied to it and the Additional Cloud Archiving feature enabled. For more information on camera features, please refer to our article on Console Features & Licensing.
Steps to retain Cloud Footage:
- Confirm that the Additional Cloud Archiving feature is enabled on the camera.
- Contact Rhombus Support to enable the archive option for your organization.
- Select the "Archive this camera" checkbox when unregistering the camera.
Note: This archived footage will use the enterprise license assigned to the device you are archiving. In order to maintain access to this footage, do not delete this license until the archived footage has expired.
Accessing Archived Footage
After unregistering the device, you can access the stored footage through the console for a number of days equal to the additional cloud archive duration (30/60/90 days). The camera will be unregistered, but you can still select it. Once you select the device, you can then scrub through the timeline.
Once the archived footage has expired, you will need to remove the assigned license and inform your sales representative.
Helpful Links
Contact Support or Sales
Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.
Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.
Comments
0 comments
Please sign in to leave a comment.