Cloud Archiving – Rhombus Support

Topics included in this article:

Rhombus Cloud Archiving
Cloud Archiving Technical Details
Enabling Cloud Archiving
Disabling Cloud Archiving
Schedule a Cloud Upload Time
Bulk Exporting Cloud Archiving Data
Cloud Archive Data Storage
Cloud Archive Data Security
Accessing Cloud Archive Data
Helpful Links
Contact Support and Sales

Rhombus Cloud Archiving

Rhombus Cloud Archiving allows you to easily back up video footage stored locally on the camera to a secure Rhombus data center.

Cloud Archiving is a separate per-camera license that can be added to any Rhombus camera in increments of 30 days (30, 60, 90, 180 days, or more).

Access to Cloud Archiving data is available for terms of 1, 3, 5, or 10 years. The Rhombus Enterprise Cloud License includes 30 days of Rhombus Cloud Archiving.

Cloud Archiving Technical Details

Rhombus intelligent security cameras are capable of storing up to 180 days of full-motion, high-definition video directly on the camera, depending on the camera model, storage capacity, and recording settings. Cloud Archiving allows the on-camera video data to be transmitted to an offsite secure data center storage location independent of the camera's storage.

Once a Cloud Archiving license is applied to a Rhombus camera, the camera will start sending video data to the cloud almost in real-time or with scheduled uploads. The upload bandwidth usage depends on the camera's recording quality settings and is usually measured in kilobytes per second, rather than megabytes per second for high-bandwidth cameras.

Cloud Archiving records and retains each camera stream separately, including index seek points of defined events, until the licensed retention period is reached. After this, older video data stored in the cloud is overwritten. For example, with a 30-day license, video data from 'Day 31' will overwrite 'Day 1' in the Cloud Archiving data center. To retain video data for a longer period, additional 30-day Cloud Archiving licenses can be applied per camera.

Once Cloud Archiving is enabled for a camera, all stored footage will be saved at the camera's configured resolution at the time of recording. If you want to adjust the resolution, you can easily do so in the camera settings.

Enabling Cloud Archiving

1. Once purchased, your local authorized Rhombus reseller or the Rhombus Support team will create a license for each Cloud Archiving product purchased. After logging in to the Rhombus Console, go to Settings > Licenses & Features.
2. On the Licenses & Features page, make sure the 'Cameras' device type is selected. Then, find the box for Additional Cloud Archiving license near the top of the page and click on 'Manage'.
3. From the Manage pop-up window, choose the Rhombus camera(s) to which you want to assign the Cloud Archiving license(s). Keep in mind that Cloud Archiving is available on a per-camera basis. If you need Cloud Archiving for more than one Rhombus camera, you will need multiple Cloud Archiving licenses.
4. Your Rhombus camera will automatically start securely transmitting video data to the Cloud Archiving data center. You can check how many days of video data are stored in the Cloud Archiving data center from the Settings & Details section of the specific camera page. To do this, go to Devices in the Left Navigation bar, choose the desired camera, and scroll down to the Settings & Details section.

Disabling Cloud Archiving

If the cloud archiving license is removed, you will lose access to past cloud footage, but it will not be deleted until it naturally expires (based on the length of the cloud archiving license).

If you reapply the license, you will still have access to any past cloud footage that has not yet expired.

Schedule a Cloud Upload Time

By default, video footage will be uploaded to the cloud at all hours of the day. However, to minimize bandwidth consumption during normal business hours, you can schedule your cameras to upload video footage during a specific time window.

1. To begin, navigate to Settings -> Cloud Upload Time.

2. Ensure the toggle labeled "Upload continuously as footage is received for all cameras" is turned off.

3. Choose to use the same schedule for all cameras and locations or customize the upload times based on locations or camera(s).

4. Lastly, choose the Start and End times for uploading cloud footage, and click "Save" in the upper right corner.

Bulk Exporting Cloud Archiving Data

Any footage lasting over an hour can be locally downloaded via our API. This can be provided upon request, but custom development will be needed on the customer's side and will not be managed by Rhombus.

Cloud Archive Data Storage

Rhombus utilizes multiple redundant cloud data center locations. Each Cloud Archiving datacenter location is secured using industry-leading cybersecurity best practices, data encryption, and, of course, physical security. Various cloud data center locales ensure data sovereignty compliance with local regulations.

Cloud Archive Data Security

Rhombus is built with a zero-trust, security-first approach. All Cloud Archiving data, on-camera video data, and other data, whether at rest or in transit, is secured with enterprise-level encryption.. Rhombus data centers are routinely audited and pen-tested by industry-leading cybersecurity companies. To learn more about Rhombus’ enterprise-level security, please click here.

Accessing Cloud Archive Data

All Cloud Archiving data is viewable via the Rhombus Console and retained in active or ‘hot’ storage locations. This means the video data can be retrieved, searched, viewed, shared, or exported via the Rhombus Console on demand.

Helpful Links

Contact Support and Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.