Rhombus Console App Walkthrough

Topics included in this article:

• Overview
• Tabs
  • Devices
    • Cameras
    • Doors
    • Door Sensors
    • Audio Gateways
    • Environmental Sensors
    • Smart Buttons
    • Motion Sensors
    • Alarm Pad Kiosks
    • Video Intercoms
    • Guest Management Kiosks
    • Rhombus TVs
  • Locations
  • Video Walls
  • Alerts
  • More
• Features
  • Clip Capture
  • Zoom & Timeline
  • Camera Settings & Details
  • Region Search
  • Past Footage
  • Color Search
• Helpful Links
• Contact Support or Sales

Overview

The Rhombus Console Mobile App provides secure access to your organization's cameras, access control devices, sensors, alerts, and other security features from anywhere. Available for iOS and Android, the app enables users to monitor live and recorded video, manage devices, investigate events, respond to alerts, and access many of the same tools available in the Rhombus Web Console. This article provides an overview of the app's navigation, available device pages, and key features to help you get the most out of the Rhombus Console Mobile App.

Note: Download the "Rhombus Console" app, not the "Rhombus" app. The "Rhombus" app is deprecated and is now considered a legacy application.

Tabs

Devices

Upon logging in to the mobile app, you will be taken to the "Devices" tab. This page serves as a central hub for accessing all devices registered to your account. Each device page provides an overview of the device's status, including its overall health.

Note: Your view may vary based on your account permissions and the devices registered to your account.

Cameras

Tap "Cameras" from the "Devices" tab to view all registered cameras. Tap a camera thumbnail to open its video feed. Below the feed are seek points for various events, along with buttons for creating clips, searching by date and time, and accessing advanced search tools. To exit the video feed, tap the back arrow in the upper-left corner.

Doors

The "Doors" page displays all access control doors associated with your account. To unlock a door, tap the lock button on the main page. Tap a door to view the video feed from its associated camera(s).

Door Sensors

The "Door Sensors" page displays your registered D20 sensors, each door's open or closed status, and a health overview for each sensor, including signal strength and battery life. Tap a sensor to view its associated camera(s) and more detailed health information.

Audio Gateways

The "Audio Gateways" page displays your registered A100 devices. Tap an audio gateway to access push-to-talk functionality, view the assigned camera(s), edit camera assignments, and access audio controls.

Environmental Sensors

The "Environmental Sensors" page displays all environmental sensors registered to your account. The main page provides a health overview, along with the humidity and temperature readings for each sensor. Tap a sensor to view the video feed from its associated camera and more detailed information about its readings.

Smart Buttons

The "Buttons" page provides a health overview of all B10 buttons registered to your account, including signal strength and battery life. Tap a button to view more detailed health information, access its assigned camera feed(s), enable "Test Mode," or configure rules for the selected button.

Motion Sensors

The "Motion Sensors" page provides an overview of all motion sensors registered to your account. Tap a sensor to view more detailed information, including its serial number, firmware version, and time zone.

Alarm Pad Kiosks

The "Alarm Pad Kiosks" page displays all alarm pads registered to your account. Tap an alarm pad to view its connection status, location, and time zone.

Note: If you have not yet registered an alarm pad, you can do so from this page.

Video Intercoms

The "Video Intercoms" page displays your registered video intercoms (DR40s). Tap a thumbnail to open the associated video feed.

While viewing a video intercom feed, you can unmute your microphone to communicate with someone on the other end and unlock the associated access control door(s).

Note: Unmuting your microphone does not disable two-way communication. For optimal performance, Acoustic Echo Cancellation (AEC) should be enabled on the device. AEC is enabled by default on DR40 devices.

Guest Management Kiosks

Rhombus TVs

The "Rhombus TVs" page displays all TVs registered to your account along with an option to activate a new TV at the top of the page. Tap a TV from the list to view its status, the access role it has in your account, and its token.

Locations

The "Locations" page displays all locations where devices are registered to your account, along with a health overview of the associated devices. Tap a location to view thumbnails for all cameras at that location. If Lockdown Plans are enabled, you can also activate a lockdown from this page. Tap a camera thumbnail to open its video feed, as described in the "Cameras" section above.

While viewing a location, you can select a different device type from the menu near the top of the screen or view additional user and location information.

Video Walls

The "Video Walls" tab displays all video walls in your account. Tap a video wall to view its assigned camera feeds. While viewing a video wall, tap the "Settings" icon in the upper-right corner to edit the grid layout and certain video wall preferences. Video walls can only be created and edited in the Rhombus Web Console.

Note: Access to video walls and their assigned cameras may vary based on your account permissions.

Alerts

The "Alerts" tab displays all device alerts generated by previously created alert policies. Tap an alert to open its associated video clip. Alerts can be shared with an optional expiration date and password.

More

The "More" tab provides access to several different options within your Rhombus Console:

• Lockdown: View existing Lockdown Plans with the option to initiate. 
• Alarm Monitoring: A hub to view the alarm monitoring status for locations in your console with the option to arm, and threat cases that have been submitted to the alarm monitoring service.
• Faces: View and manage recent sightings of faces captured by cameras in your account.
• License Plates: View and manage sightings of license plates captured by cameras in your account.
• Saved Video: View saved video clips.
• Guest Management: View guest logs and customize additional Rhombus Guest details.
• Rules: View existing rules created via the Rules Engine for device in your account.
• Utilities: Access utilities such as updating Wi-Fi credentials, unregistering sensors, and running Bluetooth diagnostics.
• Notifications: Choose to enable push notifications for the app.
• Account: View account details, switch organizations (if your email is used for multiple consoles), request support, and access our KBA site or status page. 
• Live Thumbnails: Enable live thumbnails.
• Boxes: Enable this toggle to ensure bounding boxes are present when viewing recorded footage.
• Activity Regions: Enable this toggle to ensure activity regions are present when viewing footage. 
• Appearance: Change the color scheme of the app. 
• Register Devices: A wizard for registering devices to your console.

Features

Clip Capture

The clip capture feature allows you to save and share video clips. To create a clip, tap the scissors icon below a video feed. Drag the highlighted selection up or down to choose the portion of video you want to save, then tap "Save Clip." Enter a name for the clip, and tap "Save." Once saved, the clip can be viewed in the "Saved Video" menu in the "More" tab.

Zoom & Timeline

When viewing a camera feed, you can zoom in on the timeline to locate the exact seek point for an event. To zoom in, tap the event or use a reverse pinch gesture around the event's seek point.

Camera Settings & Details

To view camera settings and details, tap the video feed, then tap the "Settings" icon in the upper-right corner. From the "Camera" and "Image" tabs, you can adjust camera and image settings. Tap the "Details" tab to view information about the camera, including its name, location, time zone, network interface, MAC address, IP address, storage capacity, and firmware version.

Region Search

Region Search allows you to highlight a portion of the camera view and search for movement events within the selected area. To use Region Search, tap the magnifying glass below the video feed, then tap "Region Search." Tap and drag one finger across the video feed to create a search region, then tap "Next." Select the start and end dates for the search, then tap "Search." Matching events within the selected region will appear below the video feed. Tap an event to view its associated video clip.

Past Footage

When viewing a camera in the Rhombus Console app, you can navigate to a specific date and time to view historical footage. To do so, tap the calendar icon with a magnifying glass below the video feed, select the desired date and time, then tap "Confirm."

AI Search

AI Search allows you to search historical footage for events that closely match a custom search prompt. To use AI Search, tap the magnifying glass below the video feed, then tap "AI Search." Enter a search prompt, then tap "Next." Select the desired date range, then tap "Search."

Note: AI Search is available with an added Enterprise License.

Helpful Links

• Mobile Bluetooth Diagnostics
• Logging in to the Rhombus Console
• User-Based Alert Notifications

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.