Mobile Bluetooth Diagnostics – Rhombus Support

Topics included in this article:

Overview
BLE-Enabled Devices
Run Diagnostics
Troubleshooting Bluetooth
Helpful Links
Contact Support or Sales

Overview

The Bluetooth Diagnostic tool in the Rhombus Console Mobile App helps troubleshoot supported Rhombus devices by collecting diagnostic information over a Bluetooth connection. It can be used to verify device status, identify connectivity or storage issues, and assist with device registration and troubleshooting when a device is offline or unregistered. This article explains how to run Bluetooth diagnostics, interpret the diagnostic results, and resolve common Bluetooth and SD card-related issues.

Note: Devices will only show up in the Bluetooth Diagnostic tool if they are powered on and not connected to the internet.

BLE-Enabled Devices

R120
R2
R170
R200
R230
R360S
R410
R520
R540
R545
R600
A100
DR40*
E50

Note: Although the DR40 supports BLE, it is not designed to serve as a dedicated BLE gateway. Since BLE resources are shared with badge-in functionality, connectivity to BLE devices may be inconsistent.

Run Diagnostics

1. On the Rhombus Console Mobile App, tap "More" in the bottom-right corner of your screen, then tap "Utilities.

2. Tap "Bluetooth Diagnostics."

3. Select the device(s) for which you want to run diagnostics, then tap "Next" in the upper-right corner of your screen.

4. When the diagnostic is complete, tap the device name to view the diagnostic results.

5. The full details will show.

Troubleshooting Bluetooth

If the camera does not appear during the Bluetooth scan, try the following troubleshooting steps:

Verify that the camera is powered on by checking the LED status. A blinking blue LED indicates that the camera is in Bluetooth mode.
Move within 20 feet (6 meters) of the device.
Turn your phone's Bluetooth off, then back on.
Restart the Rhombus Console Mobile App.
Disconnect or unpair other Bluetooth devices from your phone.

If the SD Card section of the diagnostics indicates an issue:

If the SD Card section is missing an "e," the partition does not exist.
If the SD Card section is missing an "m," the partition is not mounted. Force reboot the camera.
Power off the camera, reinsert the SD card (if supported by the camera model), then restore power.
If the issue persists, contact Rhombus Support. The SD card may need to be reformatted.

Helpful Links

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.