Mobile Bluetooth Diagnostics on the Mobile App

This article will go over the process of gathering Bluetooth diagnostics within the Rhombus mobile app. 

Steps

Full process GIF

Please Note: 

• Camera models that support bluetooth:
  • R2, R120, R200, A1
• Cameras will show up in the scan if they are:
  • Registered to the account, powered on and not connected to the internet
  • Unregistered
• Troubleshooting bluetooth:
  • Check for LED lights to make sure camera is on
    • Blinking blue means camera is in bluetooth mode
  • Be within 20 ft
  • Turn phones bluetooth on and off
  • If still having trouble, try unpairing other bluetooth devices

Steps

1. Start from the dashboard and hit 'Utilities'

2. Tap on the 'Bluetooth Diagnostic' button

3. Select the device you want to gather bluetooth diagnostics for by tapping on the button to the right of the device. Once selected tap next on the bottom to continue

4. The 'Running Diagnostics' window will appear. This will show you the current run time status while we gather the bluetooth diagnostic information

5. When the running step finishes you will see the diagnostic information displayed under the 'Details' drop down

Full process GIF

If you have any further questions please reach out to our Rhombus Support at help@rhombus.com. If you would like to talk to a Rhombus Sales Representative please reach out to sales@rhombus.com.