Mobile Bluetooth Diagnostics

This article will cover the following:

• Steps to Run Diagnostics
• Troubleshooting Bluetooth
• Helpful Links
• Contact Support or Sales

Please Note: 

• Device models that support Bluetooth:
  • R120, R170, R2, R200, R230, A100, and all sensors.
• Cameras will show up in the scan if they are:
  • Registered to the account, powered on, and not connected to the internet.
  • Unregistered.

Steps to Run Diagnostics

1. Scroll down on the Dashboard Page and select "Utilities."

2. Select the "Bluetooth Diagnostic" button.

3. Toggle the button to select the device you would like to run diagnostics for, and then select "Next."

4. The 'Running Diagnostics' window will appear. This will show you the current run time status while we gather the Bluetooth diagnostic information.

5. The diagnostic information is displayed under the "Details" drop-down.

Full process GIF

Troubleshooting Bluetooth

• Check for LED lights to make sure the camera is on.
  • Blinking blue means that the camera is in Bluetooth mode.
• Be within 20 feet of the device. 
• Turn the phone's Bluetooth on and off.
• Restart the app. 
• Unpair other Bluetooth devices from your phone.

Helpful Links

• Rhombus App Walkthrough

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.