Assigning a Static IP Address

Topics included in this article:

• Assigning a Static IP Address
  • Mobile App
  • Console
  • Network Interface Example
• Assign Back to DHCP
  • Mobile App
  • Console
• Helpful Links
• Contact Support or Sales

Overview

This article covers how to assign a static IP address to a Rhombus device.

Note: By default, Rhombus cameras are designed to obtain their local network configuration (IP, subnet, gateway, etc.) via DHCP.  We recommend configuring a dedicated DHCP pool that is assigned to the dedicated VLAN the cameras are connected to.

Assigning a Static IP Address

Mobile App

1. Log in to the Rhombus mobile app, tap "Menu" in the bottom right corner, then tap "Register Devices."

2. Tap "Register via Bluetooth."

3. Select the location where you'd like the camera to be registered. If you haven't created a location within your console yet, tap "Add New Location" at the bottom of this page.

Note: If you can't find the appropriate location, filter the results by tapping the "filter" button in the top right. Learn more about managing locations here. 

4. Select the device from the options available, and tap "Next."

5. Tap "Next" on the "Internet Connection" page. 

6. Disable the toggle beside "Use DHCP," fill out the form, and tap "Next."

Note: Be sure the IP address assigned to the camera is reserved on the network. To ensure these fields are correct, login to the network user interface and verify that all fields match.

Console

1. Log in to the Rhombus Console, navigate to the "Devices" page, and select the device you wish to move to a static IP address.

2. Scroll to the bottom of the page, and click "More Details."

3. Click the pencil icon next to the LAN IP.

4. Switch the network mode to "Static," fill in the form details, and click "Next."

5. On the next page, verify all the entered details are correct, then click "Confirm and Reboot."

Network Interface Example

As each network interface is different, this information is not always found in the same place. The following is an example based on a standard TP-Link router. 

• Before assigning the IP address to the camera, be sure that the network will assign that address specifically to the camera. Once the camera is configured with a static IP, it will only communicate or be reached using that IP address.

• If the network assigns a different IP address, the camera will not connect. This can be avoided by creating an IP address reservation, using the camera's MAC address. 

• This will ensure that the network assigns the same address to the camera every time. 

Note: If a static IP is configured incorrectly, the only way to correct the configuration, is through the mobile app by going to Devices -> Utilities -> Static IP. 

Assign Back to DHCP

Mobile App

1. To change a static IP camera back to DHCP, tap "Menu" in the mobile app.

2. Tap "Utilities," and "Static IP."

3. Select the camera from the Bluetooth scan.

4. Once selected, toggle to enable the "Use DHCP," and click "Next."

5. The camera may need to reboot before connecting to a dynamic IP address. 

Console

1. In console, navigate to the "Devices" page and select the device you wish to return to a DHCP assigned IP address.

2. Scroll to the bottom of the page, and click "More Details."

3. Click the pencil icon next to the LAN IP.

4. Switch the network mode to "DHCP," fill out the form, and click "Next."

5. On the next page, verify all the entered details are correct, then click "Confirm and Reboot."

Helpful Links

• Network Setup Guide

• Supported Wi-Fi Network and Authentication Protocols

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.