Unregister Devices

Topics included in this article:

• Unregistering a Device
  
  • Unregister a Camera or Audio Gateway from the Web Console
  • Unregister a Camera or Audio Gateway from the Mobile App
  • Camera Reset (Final Step)
• Unregistering a Sensor
• Unregistering Access Control Devices
  • Unregister a Door Reader (DR20 or DR40)
  • Unregister a DC20
• Helpful Links
• Contact Support or Sales

Unregistering a Device

Unregistering a device will remove it from an organization and delete any unsaved footage from said device. For cameras or audio gateways, this can be done from the Rhombus Web Console or through the Mobile App:

Unregister a Camera or Audio Gateway from the Web Console

1. In the Rhombus Console, navigate to the "Devices" tab on the left-hand side and select the name of the camera or audio gateway you wish to unregister.
2. Scroll down to "Camera Details & Settings" and select "Unregister camera."

Unregister a Camera or Audio Gateway from the Mobile App

1. To unregister a camera or audio gateway from the mobile app, go to the camera settings & details and select "Unregister Camera." You will be prompted to type "DELETE" to confirm the process. 

Camera Reset (Final Step)

Once the camera is unregistered, it will typically take 1-3 minutes for it to fully reset itself to factory settings, including deleting all of the previously stored video footage. You’ll know the camera has finished resetting itself when the LEDs flash blue. You can find more on LED statuses here.

IMPORTANT - If your camera has not fully reset itself before you unplug it, you may have difficulty re-registering it the next time you plug it in. If this is the case, you should plug the camera into ethernet first and wait until the LEDs indicate that it is ready to re-register.

Unregistering a Sensor

Unlike unregistering a camera, sensors can only be unregistered via the mobile app. To unregister a sensor, you must be logged into the organization of the sensor(s) you want to unregister. 

Note: In order to unregister a sensor, a BLE-compatible device must be connected to the network and within range of the sensor. Sensors must be unregistered before the Rhombus gateway device is unregistered. 

1. Open the Rhombus Mobile App and navigate to the "Devices" page.

2. Scroll to the bottom and click "Utilities."

3. Tap "Unregister Sensors."

4. Select the sensor(s) you want to unregister and complete the process.

Unregistering Access Control Devices

The process for unregistering an Access Control device (DC20, DR40, or DR20) differs from that of our other Rhombus devices. 

Unregister a Door Reader (DR20 or DR40)

Please Note: At this time, unregistering a DR20 is not supported. Please Contact Support for assistance.

1. To unregister a door reader, you'll need to start in the Rhombus Console. 

2. Navigate to "Settings" and select "Door Controllers." Turn off the toggle to "Auto-register Readers" in the area labeled "RS-485 Ports." (See screenshot below).

Please note: If this setting is enabled and the door reader is still connected to the door controller, your door reader will automatically re-register immediately after being unregistered.

3. Once the auto-register setting has been disabled, open the Rhombus Mobile App on your phone. 

4. Navigate to the door reader you plan to unregister. This can be done from the main menu either by tapping "Video Intercoms" and selecting the appropriate reader or by tapping "Doors," selecting the door with the associated reader, and opening the reader camera view. 

5. When viewing the door reader in the mobile app, tap the three lines at the bottom of your screen, scroll down to "Settings & Details," tap "Unregister Camera," type "DELETE" in the pop-up window, and tap "Unregister Device."

Unregister a DC20

1. To unregister a DC20, all associated door readers and virtual doors must be deleted first. To delete these door readers and virtual doors, navigate to "Settings" and select "Door Controllers" in the Rhombus Console.

2. On the Door Controllers page, click "Delete" under each virtual door at the top of the page and then click "Confirm" in the pop-up window.

3. Once all virtual doors have been deleted, scroll to the bottom of the Door Controllers page and click "Delete This Controller."

Helpful Links

• Camera LED Statuses

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.