Alarm Monitoring: Alarm Pad Setup

Topics included in this article:

• Overview
• Installation & Registration
  • Mounting
  • Registering
• Create Alarm Pad PINs
• Alarm Pad Modes
  • Disarmed
  • Armed
  • Possible Threat Detected
  • Active Threat in Progress
• Helpful Links
• Contact Support or Sales

Overview

The Alarm Pad app provides a simple, on-site interface for arming and disarming Rhombus Alarm Monitoring, managing active alerts, and responding to potential threats. This article explains how to install and register an Alarm Pad, create Alarm Pad PINs, and use the different operating modes available during normal operation and active alarm events.

Installation & Registration

Mounting

The first step in setting up the alarm pad is mounting the device in your facility. Rhombus uses the Vidabox VESA Wall Mount for iPad installations.

Note: If you purchased the TS10, see the TS10 Setup article for installation instructions. 

To mount the iPad:

1. Secure the mounting plate to the wall.

2. Place the iPad into the mounting enclosure.

3. Attach the enclosure to the mounting plate.

Registering

1. Search for "Alarm Pad" in the App Store, then tap "Get."

Note: Do not download the "Rhombus Alarm Pad" app, as it is no longer supported. Download the "Alarm Pad" app instead, which features the Rhombus logo in the bottom-right corner of the app icon.

2. Log in to the Rhombus Console, navigate to the "Devices" tab, then click "Alarm Pads" in the upper-right corner of the screen.

3. Click "Register Alarm Pad" in the upper-left corner.

4. Enter a name for the Alarm Pad and the unique token generated by the "Alarm Pad" app, assign the Alarm Pad to a location, then click "Submit" in the bottom-right corner.

Create Alarm Pad PINs

Alarm Pad PINs are used to authorize certain actions in the Alarm Pad app.

1. Log in to the Rhombus Console, navigate to the "Locations" page, then select a location with an active alarm monitoring license.

2. Hover over the hamburger button in the upper-right corner of the page, then click "Alarm Pad PINs."

3. Click "Create New PIN" in the upper-left corner.

4. Select the user to associate with the PIN, then enter a custom PIN or generate one automatically. Optionally, set credential start and end dates or send the PIN to the user's email address. Click "Save" when finished.

Alarm Pad Modes

Once the Alarm Pad is registered, several modes are available depending on your alarm monitoring status.

Disarmed

When Alarm Monitoring is disarmed, enter a valid Alarm Pad PIN to arm the system.

Note: An arming countdown can be configured for an Alarm Pad in the Rhombus Console. Navigate to the "Devices" tab, click "Alarm Pads" in the upper-right corner, select an Alarm Pad, then set the countdown duration.

Armed

To disarm Alarm Monitoring until the next scheduled start time, enter a valid Alarm Pad PIN while the system is armed.

Possible Threat Detected

When a possible threat is detected, the alert is automatically sent to an Alarm Monitoring agent once the countdown ends. Tap "Escalate Now" to immediately escalate the alert and notify authorities, or tap "Dismiss" to identify the event as a non-threat.

Active Threat in Progress

During an active threat, enter a valid Alarm Pad PIN to identify the event as a non-threat.

Helpful Links

• Alarm Monitoring Guide
• TS10 Setup

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.