D1 Setup, Walkthrough, and Troubleshooting – Rhombus Support

Topics included in this article:

Compatible Devices
Setup and Registration
Bluetooth
- BLE Range
- BLE Signal Strength
Unregistering
Troubleshooting
Helpful Links
Contact Support or Sales

Compatible Devices

Before registering a Rhombus sensor, you will need a Rhombus device that supports the Rhombus Sensor Network. You can confirm by visiting the device specs web page on the Rhombus Systems corporate site and looking for the following icon:

Below is a list of compatible BLE gateway devices:

R120
R2
R170
R200
R230
R600
A100
DR40
E50

Setup and Registration

Battery Requirements

The D1 uses two CR2032 3v lithium coin-cell batteries.

Battery Life

Expected Battery Life: Up to 3 years with typical medium-heavy use.

Battery Installation

1. Pry the housing open.

Note: the enclosure fits tightly and may require a bit of force to open.

2. Remove and replace both batteries with the + side facing down in the pockets of the rear housing.

3. Snap the top back on, making sure all snaps are engaged so the gap is even all the way around.

Registration

1. Touch the magnetic contact of the sensor to the door sensor to activate it for registration.

Note: You should see a green light pulsing, which means it is ready to register (as seen below). The sensor will stay in registration mode for 2 minutes before going to sleep.

2. Once the green dot is pulsing, open the mobile app and navigate to "Register Devices" on the device page

3. Select the D1(s) you want to register.

Note: You can confirm the correct device by comparing the serial number displayed on the app to the one on the back of the D1.

Bluetooth

Bluetooth is a wireless technology standard used for exchanging data between devices over short distances.

BLE Range

Under ideal circumstances, all Rhombus sensors can communicate via Bluetooth up to 300ft with a compatible Rhombus BLE enabled device.

BLE range can be affected by different factors, including but not limited to:

Obstacles: Physical obstacles such as walls, furniture, and other obstructions can weaken Bluetooth signals and reduce range.
Environmental Conditions: Environmental factors such as humidity, temperature, and electromagnetic interference can affect the performance of the device.
Interference: Bluetooth operates in the 2.4 GHz frequency band, which is also used by many other wireless technologies, such as Wi-Fi, cordless phones, and microwaves. Interference from these devices can degrade Bluetooth signals and reduce range.

BLE Signal Strength

BLE signal strength is referenced as RSSI, Received Signal Strength Indicator. A higher RSSI value, like -10 (closer to 0), generally indicates a stronger signal, while a lower RSSI value, such as -85 (further from 0), indicates a weaker signal.

Signal strength can vary depending on factors such as distance, obstacles, interference, and the transmitting power of the Bluetooth devices involved. When evaluating BLE signal strength, it's important to consider these factors and ensure that the signal strength is sufficient for the intended application.

The signal strength in both the web and mobile app tells you how well the communication is between the sensor and paired Rhombus device.

Web Console	Mobile App

Located in the second column of the devices tab sensor view. (Hover over this icon to display the RSSI value).	Located on the right side of the list view.

Unregistering

You can unregister sensors from the mobile app. You must be logged into the organization of the sensor(s) you want to unregister.

Please Note: To unregister a sensor, a BLE-compatible device must be connected to the network and be within range of the sensor. Sensors must be unregistered before the Rhombus gateway device is unregistered.

1. Navigate to the Rhombus App "Devices" page.

2. Scroll to the bottom and click "Utilities."

3. Click on "Unregister Sensors."

4. Select the sensor(s) you want to unregister and complete the process.

Troubleshooting

The mobile app crashes when attempting to register the sensor.

Update the mobile app or uninstall and reinstall the app. Ensure no other devices are connected to BLE on the phone when attempting to register.

When trying to register a BLE sensor via the mobile app, the sensor is not present in the list of found sensors.

First, confirm that the sensor is powered on and in the registration mode, typically indicated by a slow-blinking LED.

If the sensor is powered and awaiting registration but doesn't appear in the list, try closing the mobile app entirely. This process may vary depending on the phone model. Once the app is closed, relaunch it and check if the sensor is now detected.

If the issue persists, you may need to uninstall and reinstall the mobile app to ensure proper functionality.

The sensor’s reported battery life percentage in the console drops suddenly.

The reported battery life of a sensor may dip significantly for a short amount of time immediately post-bootup (when the batteries are installed). This is normal, and the reported battery life should return to normal within an hour or two.

Helpful Links

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.