Audit & Diagnostics Logs

Topics included in this article:

• Audit Logs
• Diagnostics Logs

The Audit and Diagnostics Logs are located on the 'Logs & Reports' section of the Rhombus Console. You will find them by clicking on the report icon in the bottom of the navigation pane. 

Audit Logs

Audit Logs contains a table where each entry is an action taken in the Console. The table will contain values that inform you of which User performed the action, the Action taken, which object was the Target, which IP initiated the action, the location of the IP, and the Timestamp when the action took place. 

This feature is useful if you need to more effectively track user activity, administrative operations, mitigate risks, and meet compliance standards. 

Here is a list of all actions that are currently being tracked: 

If there is an action event we are not tracking, please feel free to let us know!

Diagnostics Logs

The Diagnostics Logs page contains a table with the Activity associated with hardware devices and third-party integrations. In the table you will find the date and time of the activity, the Device by name, and the type of activity. 

For example, you will see these types of events associated with connecting a camera for the first time. 

For a brief explanation of the diagnostic, hover the mouse over the "Activity Field" and the corresponding error message will display. 

Here is a list of diagnostic activities that assist users in troubleshooting. 

CAMERA_CONNECTED,

CAMERA_DISCONNECTED,

STARTUP,          

UPDATE_STARTED,

UPDATE_FIRMWARE_DOWNLOADED,

UPDATE_FIRMWARE_APPLIED,

UPDATE_STARTING_REBOOT,

UPDATE_FAILED_MD5_MISMATCH,

UPDATE_FAILED_ACCESS_DENIED,

UPDATE_FAILED_CONNNECTION_REFUSED,

UPDATE_FAILED_CONNNECTION_TIMEOUT,

UPDATE_FAILED_DNS_FAILURE,

UPLOAD_CLIP_SUCCESS,

UPLOAD_CLIP_FAILURE,

USB_FAILURE_REBOOT,

PING,

FORCED_REBOOT,

AUDIO_HARDWARE_NOT_DETECTED,

ENCRYPTED_CONTAINER_FAILURE_CREATE,

ENCRYPTED_CONTAINER_FAILURE_OPEN,

ENCRYPTED_CONTAINER_FAILURE_MOUNT,

VIDEO_HARDWARE_FAILURE,

WIFI_NETWORK_CHANGED,

SERVER_RECONNECT,

AP_CHANGED,

CLIMATE_OFFLINE,

CLIMATE_ONLINE,

CLIMATE_LOW_BATTERY,

DOOR_OFFLINE,

DOOR_ONLINE,

DOOR_LOW_BATTERY,

PROXIMITY_LOW_BATTERY,

REBOOT,

NETWORK_INTERRUPTION

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.