Warranty, RMA, and Return Policy

RMA (Return materials authorization)

If you have a Rhombus device that has failed or you think needs to be returned, please contact support to start the return (RMA) process.  Alternatively, you can start the process from within your account by going to "Camera Return" under the question mark.

Warranty Period

All Rhombus cameras come with a standard 5 year warranty that protects against any issues that are related to Rhombus. **

All Rhombus sensors come with a standard 2 year warranty that protects against any issues that are related to Rhombus.

The warranty period begins from the date a device is shipped to the end user from Rhombus and is limited to the original purchaser.

Return Policy

If you are unsatisfied with your Rhombus Systems purchase in any way, you may return your purchase for a full refund as long as you meet the following criteria:

1. The product is still in new condition and not damaged in any way
2. All products being returned are shipped back to Rhombus
3. You submit a refund request within 60 days of purchase

To initiate a refund request, please contact your sales representative or partner that sold you the product.   

** The R1 comes with a 2 year warranty