The cameras are pre-configured to obtain their local network configuration (IP, subnet, gateway, etc.) via DHCP. We recommend configuring a dedicated DHCP pool that is assigned to the dedicated VLAN the cameras are attached to.
Note: R1 and R360 cameras cannot be assigned a static IP
To assign a static IP to an R2 camera, fill in the fields below on the mobile app during registration.
Be sure the IP address assigned to the camera is reserved on the network. To ensure these fields are correct, it will help to login to the network user interface and verify that all fields match. As each network interface is different, this information is not always found in the same place. The following is an example based on a standard TP-Link router.
Before assigning the IP address to the camera, be sure that the network will assign that address specifically to the camera. Once the camera is configured for static IP, it will only listen for traffic on that address. If the network assigns a different IP address, the camera will not connect. This can be avoided by creating an IP address reservation, using the camera MAC address. As an example,
This will ensure that the network assigns the same address to the camera every time.
*Note: if static IP is configured incorrectly, the only way to correct the configuration, is through the mobile app by going to Devices -> Utilities -> Static IP.