Data and Clip Storage and Retention

In this article, we will discuss the following:

• Saved Clips
• Alerts
• Saved Faces
• License Plates
• Access Control Logs
• Timelapse Clips
• Logs
• Region Search Data
• Reporting Data
• Sensor Data
• Video Retention
• Helpful Links
• Contact Support or Sales

Depending on the type of data, it is retained for different lengths of time.

Saved Clips

Retention Length: Saved clips will be available for viewing for up to 2 years. 

These will be available in the Clips tab of the Saved Video section of your Console.

Alerts

Retention Length: All generated alerts can be viewed for up to 3 months unless dismissed/deleted.

These are any videos found in the Notification section of your Console or the Alerts section on specific device pages.

You can choose to save the footage attached to your alerts as clips if you would like to keep it longer.

Saved Faces

Retention Length: Any face images captured and stored with facial recognition or people counting are kept for up to 1 year, along with all associated reports.

License Plates

Retention Length: Any license plate images captured and stored with license plate recognition or vehicle counting are kept for 2 years along with all associated reports.  

Access Control Logs

Retention Length: All textual logs of Access control events will be stored for 5 years. 

Access control log events can be found in 'Rhombus Web Console > Logs & Reports > Access Control Events'

Timelapse Clips

Retention Length: All footage to create a timelapse video is automatically saved for 1 year. 

This means you can only create a timelapse video for time periods within the last 12 months. 

Logs

Retention Length: All logs, including audit logs and device logs, are retained indefinitely.

Region Search Data

Retention Length: All data needed for a region search is retained for 6 months.

Reporting Data

Retention Length: All reporting data around people counts, vehicle counts, bandwidth, motion, and other similar data is retained for 2 years.

Sensor Data

Retention Length: All historical data for sensors (temperature, location, states, etc) is retained for 2 years.

Video Retention

The duration of a camera's video retention depends on its model, the resolution and bitrate settings, the amount of motion it sees, and whether Cloud Archiving is enabled. 

To find out how many days of onboard storage you may have, look at the estimate provided in the camera settings section in the Console.

Figure 1.) A device's camera settings show an estimate of onboard storage days.

Cloud Archiving is sold by the day and will not be affected by the same variables as onboard storage. The best way to find out how much cloud archiving you have is to review the Licenses & Features section of your Console settings.

Figure 2.) Snapshot of the licenses and features for cameras. The cloud icon will list the number of days of cloud archiving associated with a device. A dash (-) indicates cloud archiving has not been enabled. 

Helpful Links

• Logging in to the Rhombus Console
• Camera & Image Settings
• Cut & Save, Share, and Delete Video Clips
• Features

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.