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Facial recognition and other edge analytics have to be applied to a camera in order for them to work. At this time, those features need to be enabled through a license created by your Rhombus sales or support staff.
First, you will need to check if you have licenses to be applied to cameras.
Go to Settings --> Licenses.
Here, you should see all of the licenses that can be applied.
If any are missing, please reach out to your sales contact or support to resolve that issue.
For each license entry, click on the 'Assign' for the entry you want to apply, and select the camera you want. You will have to apply each license to a camera individually to enable the edge features.
Once the license has been assigned, it takes just a few minutes for the camera to be configured with that license. You can "Unassign" a license in the same way if you want to transfer that functionality to another camera.
Please keep in mind that if you Unassign a Cloud Archiving license, then all stored footage for that camera will be lost.