Once you have powered up your camera (instructions to wire a camera), registering a new camera is fast and simple (skip to bottom for long range cameras). You'll know your camera is ready to register when it is blinking a blue light.
You can register a camera either from a mobile app (download links below) or via the web.
Registering from Mobile Apps
Once an app is downloaded, login to the app and click "Register Camera" from the home screen. That will take you through a few quick steps including assigning the camera to a location. This location can be changed any time in the future from the web. The last step will include showing a QR code to the camera.
Registering from the Web
To register a camera from the web, go to the Camera tab and select "Register Cameras". If this is the first camera you are registering, you'll need to add a location first either during this wizard or you can go to the Locations tab and choose "Add Location".
When going through the wizard on the web, you can also set the permissions for every Role and assign a Policy. Once you complete the wizard you will have a QR code that you can show to all the cameras that you want with this particular configuration.
Showing the QR Code
After the camera powers up, you can show the QR code to the camera when the LED is flashing blue. At this point, show the QR code on the phone to the camera (generally a few inches away is fine)
You'll know when the camera has accepted the QR code when you hear a "click" sound and then the LED will change from flashing blue to flashing green. Once complete with registering, the camera will have a solid blue LED. This generally takes 1-2 minutes.
If for some reason it doesn't get to solid blue, then it could be there is a network issue. Try unplugging the camera and going through the above steps again. If for some reason it still doesn't work and you're using WiFi, ensure your WiFi network supports the following requirements which are listed at the bottom of this article. If you're using Ethernet, try plugging a laptop into the Ethernet to ensure it can connect to the internet.
A full explanation of all LED's can be found here.
Registering the Long Range Cameras
If you have an R1 long-range camera, a little more effort is required to register the cameras. Since the cameras specializes in seeing objects far away, to register the camera you need to print out the QR code from the web on a full sheet of paper. We then recommend holding that sheet of paper 5 - 10 feet away from the camera for best results.
Wi-Fi Network Prerequisites
If you are using WiFi for internet connectivity, there are a couple of network prerequisites.
- The network must have 2.4GHz enabled
- 802.11 b/g
- The cameras do not support the 5GHz band
- The network must support one of the following authentication protocols
- WPA2 Personal
- WPA2-PSK (AES)
- WPA2-PSK (TKIP)
- Please contact support if you are using an unsupported authentication protocol as new ones are in development including RADIUS authentication
- WPA2 Personal
- The network does not use a captive portal