Archive Cloud Footage for a Device

Topics included in this article:

• What is Archived Cloud Footage
• How to Archive Footage
• Accessing Archived Footage
• Helpful Links
• Contact Support or Sales

What is Archived Cloud Footage

Archive Footage is footage recorded by a camera after it has been unregistered. This allows you to remove a camera from your console but preserve the footage it recorded after the physical hardware has been removed.

Setting up archiving needs to occur PRIOR to the device being unregistered. 

How to Archive Footage

Before unregistering a camera that you want to archive footage from, please ensure that it has an Enterprise license is applied and the Additional Cloud Archiving feature of at least 30 days is enabled. For more information on Features, please refer to the following KBA article. 

Steps to enable Archive Footage:

1. Confirm Additional Cloud Archiving feature is enabled on the camera.
2. Contact Rhombus Support to enable the archive option for your organization.
3. When unregistering the camera, select the "Archive this camera" checkbox.

NOTE: This archived footage will use the enterprise license assigned to the device you are archiving. In order to keep access to this footage, do not delete this license until the archived footage has expired. 

Accessing Archived Footage 

After unregistering the device, you can access the stored footage through the console for a number of days equal to the additional cloud archive duration (30/60/90 days). The camera will be unregistered, but you will still be able to select it. Once you select the device, you can then scrub through the timeline.

Once the archived footage has expired, you will need to remove the assigned license and make your sales representative aware. From there, they will be able to complete the rest of the process on your behalf. 

Helpful Links

• Features
• Cloud Archiving

Contact Support or Sales

Have more questions? Contact Rhombus Support at +1 (877) 746-6797 option 2 or support@rhombus.com.

Interested in learning more? Contact Rhombus Sales at +1 (877) 746-6797 option 1 or sales@rhombus.com.